Ep.31: Martin Ax
Add bookmarkMartin Ax joins us from the RPA & AI BFSI Summit to urge his colleagues not to get too caught up in how many bots are working. He feels that the focus should be on how good you are at developing automation, how much benefit are you receiving and ensuring its part of an overall strategy. Automation can be a journey to the front of the customer experience. Once you’re overtly effective at automation development, no process should be too small for those lean and six sigma minded folks. Executing automation in a financial services environment forces you to be as precise as everyone should be based on the highly regulatory nature of the industry.
