How to Build your Automation Center of Excellence (CoE)

A Data-Driven Formula for Success

Experts from Forrester, Accenture and Sempra Utilities discuss best practices for embedding intelligent automation technologies deeply and effectively within your organization

This webinar will take place on:
11:00 AM - 12:00 PM EST

Sponsored By:

Your Automation CoE

Experts from Forrester, Accenture and Sempra Utilities discuss best practices for embedding intelligent automation technologies deeply and effectively within your organization. Learn how to build an Automation Center of Excellence (CoE) so you can operationalize your automation and digital strategies and scale for success.

Speed to value

With the rapid pace of business disruption, speed to value is key. Organizations that establish an Automation Center of Excellence are able to more effectively leverage their automation investments, moving from distributed organizations that individually own technologies and tooling to one vertical center that is capable of providing automation solutions across the enterprise. The results are transformative and allow for a stronger emphasis on innovation.

Successful outcomes

Join Gabe Mika, manager of digital innovation and strategy at Sempra Utilities, Cheryl Linder, principal director at Accenture, and special guest moderator Rob Koplowitz, principal analyst at Forrester Research for an interactive discussion about how Sempra approached their CoE to ensure successful outcomes enterprise-wide.

Walk away with:

  • Methodologies for evaluating and prioritizing projects—what should and shouldn’t be automated, with which technologies—and why
  • Strategies for reporting and measuring outcomes
  • A framework for instituting and delivering a successful automation CoE, including a roadmap for incorporating future automation investments

At least three key reasons to attend:

  1. Understand how to evaluate what projects should and shouldn’t be automated - and why.
  2. Assess the value opportunities for implementing a center of excellence and the risks associated with maintaining the status quo.
  3. Define what approach Sempra took to develop their center of excellence and why.

Understand what bottom-line results have been achieved by launching the Sempra COE.

During this webcast, you’ll learn how developing a Center of Excellence will help drive governance enterprise-wide and drive more visibility into areas that can be automated to free up employees to focus on higher value activities.


Cheryl Linder
Principal Director at Accenture, Energy Retail and Customer Services, Utilities Industry

Currently working with utility clients to implement Robotics Process Automation (RPA), Artificial Intelligent/Natural Language Processing using Virtual Agents, Analytics and Business Process Management to enable a Digital Factory
Specialize in helping Customer Service executives implement strategies using digital technologies to improve customer services and operate more efficiently.

Gabe Mika
Digital Strategy and Innovation Leader
Sempra Energy

Genuine, creative, inspiring leader with global experience providing direction and expertise in business enablement strategies, digital innovation, cybersecurity, and cost-optimization initiatives that increase efficiencies and effectiveness, enhance performance metrics, and achieve multimillion-dollar savings.

Rob Koplowitz
VP, Principal Analyst at Forrester

Rob’s research focuses on digital process automation as well as artificial intelligence and cognitive computing.

Previous Work Experience
Rob returns to Forrester after leading IBM’s strategy for integrating Watson into the company’s collaboration services. Rob brings many years of experience in enterprise software consulting, product marketing, product management, and strategy. Prior to IBM, he was a vice president, principal analyst with Forrester where he was a leader in collaboration and enterprise social research. Before that, he was a director of product management with Microsoft, where he played a strategic role with Duet, a joint initiative brought to market with SAP. Prior to Microsoft, Rob was a senior director of product marketing with Oracle, where he focused on Oracle’s content, collaboration, portal, and business intelligence offerings. He also spent 15 years in consulting working for Lotus/IBM and other global software services firms with a focus on corporate collaboration.

Rob holds a B.A. in economics from the University of California, Davis.


Seth Adler is the Editor of the AI Network and host of the AI Network Podcast, part of IQPC's flagship podcast series, B2BiQ.

Seth aims to provide a pithy, sharp and entertaining peek into this fast-growing sector through the personal experiences of senior execs that are driving extraordinary change within their organizations.

The AI Network podcasts offer a unique perspective into "how executives have realized the knowledge and insights they apply to their business today," he says.

Interviewees on the AI Network podcasts ranges from execs at Fortune 500 companies to innovators at AI start-ups, providing listeners on-the-go access to actionable business insights at any time of their choosing.