Embracing the New Normal

Communications in the Post COVID-19 World

Hear directly from seasoned industry experts on how integrated messaging empowered companies across industries to create innovative communications solutions to improve customer engagement and reduce cost. Have all of your questions answered LIVE in this interactive event

This webinar will take place on:
June 10, 2020
10:00 AM - 11:00 AM SGT

In the short span of three months, the world we know of has changed. The COVID-19 global pandemic has highlighted the importance of effective communications in a world of forced isolation. This crisis has forced a significant percentage of the world’s businesses to shift their employees to remote work, to cancel all business travel and face-to-face meetings, and to suddenly shift to virtual tools to conduct business.

Having a powerful Enterprise Messaging Platform as a critical last-mile communications tool is an essential part of every Company’s New Normal digital transformation strategy.

Value chain communication

How businesses communicate in this virtual world – with employees, customers and prospects – has become more important than ever, and it will cause structural changes moving forward.  Companies that embrace these changes and incorporate new ways of communicating into their businesses will be the ones who thrive in a post COVID-19 world.

Walk away understanding:

  • What does a CPaaS solution provide?
  • Why is it important for my business now and how do I benefit?
  • How has the different messaging channels evolved?

Last mile communications

The missing puzzle piece in a Company’s New Normal Communications Strategy – how do we improve customer experience and work efficiency with a powerful Enterprise Messaging platform, in a post COVID-19 world.

Webinar Brought to you by:




Robin Ng
Soprano Design

Singapore-based Robin Ng is the Senior Vice President of Sales, Asia Pacific at Soprano Design. He is passionate about digital transformation and the ways in which emerging technologies can simplify communication, making it easier for businesses to get work done. He is a mobile communications evangelist and focused on enabling trusted and secure mobile interactions between Soprano clients and their customers throughout the wider Asia Pacific region.

Matt Thompson
VP, Global Marketing
Soprano Design

Matt Thompson is the VP of Global Marketing for Soprano Design, leading the product management and marketing efforts across Asia, Australia, Europe, Latin American and the United States. Matt has over 10 years of leadership experience in the mobile messaging industry, and his domain expertise spans the mobile messaging landscape to include network-based wireless messaging, voice services, global wireless M2M and IoT.


Seth Adler

Seth Adler is Editor, AiiA and hosts the podcasts B2BiQ and Cannabis Economy.

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