Intelligent chatbots: How AI Is revolutionising contact centers



Sumit Dutta
05/05/2017

Widely employed as a cost-effective solution to many of the inherent problems of customer service apps and phone-based customer service operators, AI and Chatbots have rapidly increased in popularity to the point where they are now a potential  threat to call-centre operative jobs in outsourcing strongholds such as the Philippines.By using scripts or limited AI to address basic customer services queries, chatbots can now be used to satisfy an increasingly wider range of customer needs: from...
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