[LISTEN] Collective intelligence in action, the reinvention imperative and more

Pearls of wisdom from the AI & Intelligent Automation Network podcast episodes 101-105 include growing next generation talent; the reinvention imperative; the human advantage, the AI agent and the human in the loop; collective intelligence in action and a coherent connection of financial and initiative data.

Growing next generation talent

Ep. 101: Xavier Rodriguez, Technicolor

"We have a pretty good relationship with all the universities in Guadalajara, Mexico and those are our first main point of contact every time we have new vacancies in the team."

Regarding talent, our ML Report indicates the opportunity to blaze your own path, partner with professionals or partner with the next generation. Our Predictive Analytics Report offers the choice to either buy, build or grow your talent. Xavier showcases the fact that Technicolor has chose to partner with the next generation and grow their own talent through partnering with universities.

The reinvention imperative

Ep. 102: Andrew Moore

"Every big company on the planet nowadays has an imperative at the board level to really reinvent itself, partly because the market's shifting faster than it's ever done in the past. Intellectually and philosophically- leadership teams around the world understand why they need to change because they don't want to end up like Kodak or Blockbuster (or name your favorite example of a company that went under). But where a company gets stuck is in understanding what reinvention mean for them and how do they do it."

You may or may not you've got buy-in from top-level leadership. Andrew points out that whether or not they've communicated the fact that reinvention is necessary- for the most part, cogent Boards of Directors know that imperative is present. If you feel that you can 'manage up,' and lead that charge- go for it. But if you are not a salmon, swimming upstream will be difficult. 

The human advantage

Ep. 103: Ravi Rao

 "We're trying to figure out ways that the things that don't really require humans- things that are just repetitive data transfer tasks can be done by machines. But the creative innovative service- interactive pieces- robots cannot do any of that. That's why humans still have a huge role to play in business. Our humans will find that the more that they can recognize how to work with each other in exemplary ways- that's what will eventually lead the business. "

Ravi thinks that after all of the hand wringing, it turns out that we can all save our jobs by being more human. Get the robot out of you (and into unassisted and assisted automation) so that you can be more human with your fellow humans as that is the work of the future. It's a positive outlook for a prospective post-efficiency society.

Collective intelligence in action

Ep. 104: Manish Jain, RBC

"We are building a silent listener chatbot, which will listen to the conversation when an agent and a client are having those discussions. While those discussions are happening, the chatbot or the silent listener is going to understand the intent of the conversation- what the client is talking about- getting client, IDs. Meanwhile while the discussion is happening, in the background- it shows all relevant policies and procedures and information on the agent's screen. The agent without putting the client on hold is having a continuous discussion informed by artificial intelligence."

Manish is describing assisted automation at it's best. Without lifting a finger, the human agent is augmented by the AI agent all in the name of better serving the customer. Collective intelligence in action.

A coherent connection of finanicial and initiative data

"The connection of your financial data all the way up to your initiative data allows you to manage your portfolio really well. So think of it as a management mechanism or a management science and art- in order to have an efficient and transparent technology portfolio. Your entire enterprise can then drum to the same beat and make sure everything is coherent."

Gaining coherent connection of finanicial and initiative data to better manage an efficient and transparent portfolio?  Sounds too good to be true. But Manik speaks of a viable management mechanism for his and your enterprise. Stay tuned for Part II.