Digital Work Force
Contributor: Megan Wright
Posted: 10/05/2017
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Could AI-powered intelligent chatbots represent the future of enterprise employee and customer conversations? Full Content »
Contributor: Andreas Graefe
Posted: 10/02/2017
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While AI offers significant opportunities for the future of journalism, it is not without its weaknesses, writes Andreas Graefe Full Content »
Contributor: Megan Wright
Posted: 09/26/2017
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In a world where machines are financially savvy, customers are demanding more than ever from their banks, insurers and financial advisers Full Content »
Contributor: Paul Goodwin
Posted: 09/26/2017
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When forecasting, people seem less willing to believe what a sophisticated computer algorithm is telling them—even if there is clear evidence that the computer’s predictions are more accurate Full Content »
Contributor: Rami Qahwaji
Posted: 09/18/2017
digital healthcare
Imagine a day where you don’t have to wait weeks to see your GP, followed by a further wait for medical test results and then still more waiting before being seen by a specialist. Full Content »
Contributor: Zarina de Ruiter
Posted: 08/09/2017
Consumer appetite for chatbot experiences on the rise
New survey reveals that 83 per cent of consumers would be more loyal to a brand offering a chatbot to check order status and product research Artificial intelligence (AI) and chatbots are a hot topic within customer experience, but how valuable do consumers really find interactions with these new technologies? SEE ALSO: What role will AI play int Full Content »

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