12 - 13 February, 2020 | Singapore

Conference Day 1

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from Chairperson

INTEGRATING AUTOMATION WITH COGNITIVE TECHNOLOGIES

9:10 am - 9:40 am Case Study: Creating Synergies Between Different Generations of Automation to Drive AI Scalability

·        Getting automation to scale up with AI
·        Reviewing different cognitive technologies to integrate into the business
·        Developing effective and critical interactions between each process and technology for optimal value
In this session, we will discuss top six (6) mistakes many make along their AI journey and how companies overcame the obstacles and came out of the situation better equipped to continue their path to success. How can lessons learned be replicated in other industries.
We will discuss top two (2) mistakes in each stage of the journey below:
·        Planning and Launching
·        Evolving
·        Maturing
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Dr. Sigrid Rouam

VP, Head of Data Science
Singapore Exchange

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Kavan Sito

Regional Head of Customer Operations
Shopee

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Tang Ji Ching

Digital Lead, South East Asia, Food Solutions
Unilever

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Daniel Lui

CIO and VP Operations
Pacific Healthcare (Thailand) Co., Ltd

10:30 am - 10:50 am Speed Networking Session

10:50 am - 11:20 am Morning Tea


Interactive Roundtable Discussions


Moving Toward Cognitive AI Technologies

11:20 am - 1:00 pm ROUNDTABLE A: How AI Fits Into an Enterprise’s Digital Transformation Plan
Venkatesh Subbaraman - Regional Chief Operating Officer, ANZ Banking Group
·        How are enterprises leveraging on AI technologies in conjunction with RPA to drive operational excellence
·        How best to create synergies between different generations of technology
·        Ways to replicate the success in other processes to define future AI growth plan
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Venkatesh Subbaraman

Regional Chief Operating Officer
ANZ Banking Group

Moving Toward Cognitive AI Technologies

11:20 am - 1:00 pm ROUNDTABLE B: Getting Your Data Management Strategy Right
·        Understand the importance of data as the foundation of your AI strategy
·        How to design a clear data strategy for effective digital transformation
·        How best to structure the unstructured data to make it machine-ready

Striving for Customer Experience Excellence

11:20 am - 1:00 pm ROUNDTABLE C: How AI Drives Product and Service Differentiation To Enhance Customer Experience
Tang Ji Ching - Digital Lead, South East Asia, Food Solutions, Unilever
·        Acquiring in-depth understanding of customer behaviour & preferences with AI
·        Leveraging machine learning to drive targeted marketing campaigns
·        Optimising predictive analysis to advance proactive and hyper-personalisation engagement 
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Tang Ji Ching

Digital Lead, South East Asia, Food Solutions
Unilever

Striving for Customer Experience Excellence

11:20 am - 1:00 pm ROUNDTABLE D: Harnessing AI-Powered Innovations to Deliver World-Class Service
Dr. Stephen Chan - Chief Medical Informatics Officer, Woodlands Health Campus
·        How best to apply AI to structure insights-driven customer experience strategies
·        The potential of AI in driving customer acquisition and retention
·        Harnessing AI-powered automation to transform customer operations and service delivery
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Dr. Stephen Chan

Chief Medical Informatics Officer
Woodlands Health Campus

Boosting Business Intelligence

11:20 am - 1:00 pm ROUNDTABLE E: Data-Driven Decision Making with Machine Learning
Ravikumar Jeevarathinam - Vice President, Technology & Innovation – Global Technology Centre, Lloyd's Register
·        From big data to smart data: How companies utilise big data in predictive analytics
·        Successfully incorporate modern machine learning techniques for data analytics, risk management and process improvement
·        Selecting a scalable and flexible machine learning solution compatible with existing technology framework 
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Ravikumar Jeevarathinam

Vice President, Technology & Innovation – Global Technology Centre
Lloyd's Register

Boosting Business Intelligence

11:20 am - 1:00 pm ROUNDTABLE F: Driving Business Growth with Advanced Analytics
·        How to effectively translate data into powerful, actionable insights with AI
·        Understanding patterns and generating predictive models to make proactive decisions
·        Strategies in driving continued business growth and success through evidence-based strategies 

1:00 pm - 2:00 pm Networking Lunch

BOOSTING BUSINESS INTELLIGENCE WITH ANALYTICS

2:00 pm - 2:30 pm Case Study: Harnessing Health Data and Analytics to Transform MOH’s Patient Care, Operations and Service Planning

Sutowo Wong - Director, Analytics & Information Management, Ministry of Health, Singapore
Unlocking the value of data requires more than just data science competencies. This case study will cover the key enablers required to harness the value of data and some real life examples of its application.
·         Galvanising data scientists by enabling them with the right data access, data products and data education
·         Sharpening the problem statements and focusing resources on impactful projects
·         Applications of data analytics in the context of healthcare
·         Understanding the importance of interoperability, generalisability, meaningful endpoints and provenance in AI solutions for healthcare
 
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Sutowo Wong

Director, Analytics & Information Management
Ministry of Health, Singapore

2:30 pm - 3:00 pm Case Study: Prudential Assurance - Optimising the Power of Predictive Analytics to “Solve the Problem Before It Becomes a Problem”

Vince Kasten - Head of Workflow Automation, Prudential Corporation Asia
·        How to effectively utilise predictive analytics to generate future insights
·        How to understand patterns and generate predictive models to make proactive decisions
·        Using different cognitive applications to effectively turn legacy data into actionable insights
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Vince Kasten

Head of Workflow Automation
Prudential Corporation Asia

3:00 pm - 3:30 pm Afternoon Tea

3:30 pm - 4:00 pm Case Study: Leveraging Machine Learning to Improve Demand Forecasting in Supply Chain - DHL’s Perspective

Timothy Kooi - Head of Data Analytics, DHL
·        How to combine customer trends and supply chain analytics for effective demand planning
·        Strategies in applying insights to strengthen response times, operational performance and cross-functional alignment
·        Advancing demand planning capabilities to achieve corporate growth and business sustainability
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Timothy Kooi

Head of Data Analytics
DHL

4:00 pm - 4:30 pm Case Study: Bridging the Gap Between Data and Insights With Business Transformation Outcome

·        Understanding what’s next after data mining and data collection
·        Turning data and insights into actionable outcomes for business value
·        Integrating AI with other forms of technology for actionable outcomes 

4:30 pm - 4:30 pm Chairman’s Closing Remarks & End of Day One