Companies are investing in new digital customer experiences. In YES BANK, the YES ROBOT platform is a fully transactional chat bot wherein customers are allowed to perform banking transactions like check account balance, fund transfer, book fixed deposit, book recurrent deposit, apply for loans, pay utility bills and many more in a conversational way. The platform is unique, industry first and one of its kind which received huge appreciation from both finance and technology fraternity.
· How chatbots empower YES BANK to deliver smarter, faster and frictionless customer experience
· Leveraging on chatbots to gain customer insights, create better customer interactions and achieve efficiency
· Reviewing emerging trends of chatbots with enhanced analytics, RPA & other cognitive capability OCR, computer vision, speech-enabled technology and conversational analytics
Head of Artificial Intelligence