Dr. Stephen Chan

Chief Medical Informatics Officer Woodlands Health Campus

Conference Day 2

Wednesday, August 29th, 2018

11:10 AM Panel: Delivering the Perfect AI-Driven Customer Experience: Understanding What’s Possible Today and Tomorrow

·         Examining possibilities and limitations: gauging the state of current technological maturity
·         Beyond the chatbot: can AI deliver human-like interactions
·         How could voice technology be used to better engage customers
·         What will be the ideal experience to the customer of 2025

1:40 PM Harnessing AI-Powered Innovations to Deliver World-Class Service

·         How best to apply AI to structure insights-driven customer experience strategies
·         The potential of AI in driving customer acquisition and retention
·         Harnessing AI-powered automation to transform customer operations and service delivery

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda