Dr. Stephen Chan

Chief Medical Informatics Officer Woodlands Health Campus

Conference Day 2

· Examining possibilities and limitations: gauging the state of current technological maturity

· Beyond the chatbot: can AI deliver human-like interactions

· How could voice technology be used to better engage customers

· What will be the ideal experience to the customer of 2025

· How best to apply AI to structure insights-driven customer experience strategies

· The potential of AI in driving customer acquisition and retention

· Harnessing AI-powered automation to transform customer operations and service delivery

Check out the incredible speaker line-up to see who will be joining Stephen.