Utpal Chakraborty

Head of Artificial Intelligence YES BANK

Conference Day 2

11:10 AM Panel: Delivering the Perfect AI-Driven Customer Experience: Understanding What’s Possible Today and Tomorrow

· Examining possibilities and limitations: gauging the state of current technological maturity

· Beyond the chatbot: can AI deliver human-like interactions

· How could voice technology be used to better engage customers

· What will be the ideal experience to the customer of 2025

12:00 PM Case Study: One Platform, Multiple Use Cases - How YES BANK Revolutionize Customer Experience and Achieve Cost Savings with Fully Transactional AI-Powered Bot

Companies are investing in new digital customer experiences. In YES BANK, the YES ROBOT platform is a fully transactional chat bot wherein customers are allowed to perform banking transactions like check account balance, fund transfer, book fixed deposit, book recurrent deposit, apply for loans, pay utility bills and many more in a conversational way. The platform is unique, industry first and one of its kind which received huge appreciation from both finance and technology fraternity.

· How chatbots empower YES BANK to deliver smarter, faster and frictionless customer experience

· Leveraging on chatbots to gain customer insights, create better customer interactions and achieve efficiency

· Reviewing emerging trends of chatbots with enhanced analytics, RPA & other cognitive capability OCR, computer vision, speech-enabled technology and conversational analytics

Post-Conference Workshops

1:00 PM Workshop D: Demonstrating ROI for Your AI Projects

Business investments are approved based on predicted returns. However, estimating future returns for AI projects can be challenging. Where it is difficult to make such a business case, organizations can risk either losing competitive advantage by delaying investments or sinking money into the wrong AI initiatives.

Benefits of Attending

In this workshop, delegates will learn:

· how to define the use-case of your AI project accurately to set the stage for success

· how to examine cost-savings initiatives and growth opportunities with AI

· how to get stakeholders’ buy-in for your AI project & overcome common AI project pitfalls

· effective means of measuring expected business outcomes

Check out the incredible speaker line-up to see who will be joining Utpal.

Download The Latest Agenda