13 - 14 August, 2019 | Novotel Sydney on Darling Harbour, Sydney, NSW
Dennis Chan, Manager, Customer Experience Technologies at Transport for NSW

Dennis Chan

Manager, Customer Experience Technologies
Transport for NSW

Check out the incredible speaker line-up to see who will be joining Dennis.

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Conference Day Two: Wednesday, 14 August 2019

Wednesday, August 14th, 2019

2:20 PM AI IN PRACTICE: Leveraging Natural Language Processing and Image Recognition: Streamlining Feedback, Lost Property and Image Processing at Transport for NSW

Having launched an NLP chatbot in multiple channels, Transport for NSW now turns their focus on new avenues to leverage AI for handling customer feedback, lost property and image processing in addition to increasing personalisation of the Transport Bot. In this session, Dennis will discuss:

  • Applying natural language processing (NLP) to auto categorise feedback and provide improved reporting
  • Applying image recognition to streamline manual processes such as lost property information capture, triage feedback, and track maintenance
  • How the Transport Bot is becoming more personalised