National Manager, Online Services, CIO Group
Department of Human Services
Conference Day One: Tuesday, 13 August 2019
Tuesday, August 13th, 2019
3:30 PM Augmenting Intelligence: Investing in Human Collective Intelligence at the Department of Human Services
DHS invested early into developing capability in the augmented intelligence to improve service delivery with Virtual Assistants, language translation, data analytics, and IVR. The Department has extensive processes in place to identify and mitigate risks, yet the scalability, speed and reach of augmented intelligence technologies and potential systemic impacts on the community, both positive and negative. In this session, gain insight into what has been achieved to date and explore upcoming possibilities in this pivotal time of the ‘Intelligence’ Era:
- The launch of the Augmented Intelligence Centre of Excellence for Government by Hon. Minister Michael Keenan in November 2018
- The AI CoE brings together those at the forefront of cutting-edge technology research and development within the Australian community and government to create and deliver world-class outcomes in governance and service delivery innovation.
- The need to develop frameworks including AI risk and ethics, accountability and auditability, and vendor engagement strategies, as well as a responsibility to contribute to the management of this transition.