Samih Abutaleb

Group Head Digital Transformation Ahli United Bank, Bahrain
Business transformation, digitisation and innovation leader with global experience in conceptualising and driving large business transformation projects at CXO levels to enhance organisations’ core businesses across multiple functions.

Conference Day Two: Wednesday, 25 November 2020

Thursday, June 18th, 2020

12:15 PM CUSTOMER INTERACTION

Call-centres attract new technologies such as chatbots and robo-advisors to deal with first-line customer requests as well as using smart automation to deal with outcome activities post a clients’ interaction, leaving operators free to engage the next customer.

  • How to speed up AI adoption in customer-facing interactions and move beyond AI application in back-end functions?

Check out the incredible speaker line-up to see who will be joining Samih.

Download The Latest Agenda