Conversational AI automates written or verbal communication in a natural, human way. It also understands conversational human inputs. Today, AI has manifests itself in fairly linear ways: namely machine learning (ML), deep learning, natural language processing (NLP), and predictive analytics. Each operates in silos or small sets to accomplish their specific, pre-defined tasks. But with the recent and exponential increase in computing power, in part due to cloud computing and the invention of fiber optics, the goal of conversational AI is to combine these AI tools into one seamless enterprise experience.
How does Conversational AI fit into the future of enterprise?
With conversational AI, employees also have the ability to search company data for processes and procedures that they haven't committed to memory. They can seek out new regulations that affect a particular industry vertical work as a barrier to productivity. They can avoid time and energy wasted on cross-referencing compliance procedures. With conversational AI, any question an employee has across the workflow can be asked and answered in seconds—no research necessary.