Head of Online Processes
Conference Day Two: Getting to Know and Engaging Your Customer Using AI
Wednesday, July 11th, 2018
Learn the key tips from Commerzbank’s 0 to a 100 AI transformation of customer centres.
- Where to start: Bots vs. AI ; Voice vs. Chat?
- What is the right technology?
- Which Level of Automation is possible
- Avoiding Customer Contacts? Or qualifying valuable leads?