Head of Sales
Conference Day One: Establishing and Maintaining a Sustainable AI Environment
Monday, June 11th, 2018
Resolving customer support requests is a major cost generator especially in service- and technology driven industries. The emergence of digital support channels yields substantial cost-saving potential which can only be fully leveraged by new innovative solutions for automated incident troubleshooting and customer interaction. Illustrated by an example from Telecommunications, you will learn how AI can boost troubleshooting efficiency, improve customer experience and - last but not least - help customer operations keep pace with growing service complexity and product diversity.