12 - 14 November, 2019 | London, Uk

Unleash the ultimate customer value through mobilising AI and rethinking innovation

Capital invested in AI is continuing to grow steadily. Data is growing exponentially and connectivity is expanding at a previously unimaginable scale, allowing us new opportunities for value creation. However, businesses are becoming more aware of the risks associated with AI investment and are more demanding of quick ROI in order to secure funding for upcoming projects.

The AI for CX Forum is the only platform for senior digital transformation leaders in the cross-industry market that addresses the broadening definition of Customer Experience and where AI sits within that. Join us to learn the latest implementation case studies on turning data into high-impact customer insight, customer service makeover and facilitating true omnichannel, alternating with taking part in high-level discussions on sustainable CX innovation strategy for the future.

Meet Our 2018 Speakers

What Will You Learn?

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Set up a sustainable AI eco-system which will allow you to reap benefits in the long run with minimal input and maximal output

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Discover where to integrate AI into your CX strategy to get the biggest returns for your customers and your investment

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Identify and shape your customers' needs to ensure that you are at the forefront of your industry's CX transformation


Network with cross-industry decision-makers in:

Customer Experience


Customer Innovation and Customer Channels


Digital Transformation


Customer Insights and Analytics