26 - 27 March, 2019 | Novotel Sydney Central, Sydney, Australia
Lizzie Jones, Head of Integrated Services at Department of Internal Affairs NZ

Lizzie Jones


Head of Integrated Services
Department of Internal Affairs NZ

Check out the incredible speaker line-up to see who will be joining Darryl .

Download The Latest Agenda

Conference Day One: Tuesday, 26th March 2019

Monday, March 26th, 2018


2:00 PM Sustaining Transformative Change Beyond the Start-up Phase – Lessons Learned at DIA NZ

The Department of Internal Affairs NZ introduced a new way of delivering transformational change through their service innovation work program. Bytaking customer-centric service and system design thinking along with an agile approach to delivering better government services they are improving citizen’s interaction with government. This is part of a larger service-led transformation agenda which places the citizen at the heart of their thinking and approach. In this session Darryl uncovers what has been required in sustaining transformative change after sign off:

  • Balancing start- up mode with sustainable change in a government context
  • Utilizing both success and failures to continue to ‘sell’ the transformation and keep everyone engaged 
  • Maintaining innovative thinking (and practice) while striving to find (and deliver) the next transformational ‘leap’