The Department of Internal Affairs NZ introduced a new way of delivering transformational change through their service innovation work program. Bytaking customer-centric service and system design thinking along with an agile approach to delivering better government services they are improving citizen’s interaction with government. This is part of a larger service-led transformation agenda which places the citizen at the heart of their thinking and approach. In this session Darryl uncovers what has been required in sustaining transformative change after sign off:
Balancing start- up mode with sustainable change in a government context
Utilizing both success and failures to continue to ‘sell’ the transformation and keep everyone engaged
Maintaining innovative thinking (and practice) while striving to find (and deliver) the next transformational ‘leap’
Check out the incredible speaker line-up to see who will be joining Darryl .
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.