The shifting expectations of customers and pace and scale of technological change means government needs to think, design and deliver services differently, putting the customer at the centre of everything it does. The Department of Transport and Main Roads’ (TMR) digital vision is firmly focused on improving the lives of Queenslanders. A drive to build the digital capability of its people is helping TMR deliver on that vision—putting ideas into action, placing people at the heart of its digital services and ultimately making it easier for Queenslanders to do business with the department.
In this session:
The TMR Digital Capability program and its four streams
How new ways of working are enhancing the agility of the organisation through testing small and building capability gradually
Developing a maturity framework which has been piloted across the organisation and since praised by Gartner
How TMR is using Design Thinking to understand real customer needs and enhance customer experience
Reports from 18 months into the program
Check out the incredible speaker line-up to see who will be joining Sandra.
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