09 - 10 September, 2019
The Oberoi, Dubai, United Arab Emirates
The Oberoi, Dubai, United Arab Emirates
Agenda Day 1 | Digital Transformation & Emerging Tech ME
Discover all the informative sessions, interactive discussions and networking opportunities from Day One of Digital Transformation & Emerging Tech ME
9:00 am - 9:30 am Registration, Welcome Refreshments and Networking
9:30 am - 9:35 am Welcome Speech by Conference Chair
DIGITAL STRATEGY
9:35 am - 10:00 am OPENING INTERNATIONAL KEYNOTE ADDRESS: DBS DIGITAL TRANSFORMATION JOURNEY- CASE STUDY: How DBS Used Process Re-Engineering And Human-Centred Design To Become World’s Most Digital Bank
Many companies have attempted transformations. What sets them apart is their ability to set a bold vision and deliver on it. DBS is one of the companies that have undergone a transformation by becoming digital to the core not only by focusing on technology but also by implementing an effective change management system that has kept them ahead of the curve. This session sheds light on how DBS utilised AI, data analytics, and emerging technology to transform a traditional banking business into a digital giant. Be part of this session to know the three most important components of DBS’s approach and why banks globally refer to them as an emerging technology company.
- How to build a rock-solid foundation of core digitised systems.
- Reducing process inefficiencies and how to decide on which process waste to remove.
- How did DBS maximise the value of data through analytics and machine learning?
Speaker:
10:00 am - 10:30 am Government 2.0: Revolutionizing the delivery of city services in an era of emerging technologies
10:30 am - 11:00 am KEYNOTE REGIONAL PANEL: Progressing Along A Nationwide Digital Strategy
This panel discusses a wider implication digital transformation has on both governments and enterprises and highlights key opportunities business transformations have opened in the digital economy.
- Which sectors and industries are leading the digital space and what monetary benefits have they forecasted?
- Is the private sector in sync with the government’s strategic plans?
- Best practices and lessons learnt from real-world experience.
- What ROI can the country expect on a macro level?
- What goes into executing, driving, and following through with transformation initiatives?
Speakers:
Dr. Mazin A. Gadir
Healthcare Management Consulting Principal and Executive AdvisorIQVIA and Dubai Health Authority
11:00 am - 11:30 am Retail Case Study: INTERNATIONAL CASE STUDY – LUXURY RETAIL
CASE STUDY MONTBLANC: Redefining Luxury Retail With Design Thinking And Emerging Technology
Research by McKinsey projects that by 2025, 20% of luxury sales will take place online. Empowered by the use of digital technologies, the consumers want to interact, belong and influence the brands they buy. Digital is at the core of Montblanc’s business strategy redefining all business aspects, from product delivery to product design (first to introduce digital pens, augmented paper notepads and more). This insightful case study deep-dive into how Montblanc uses digital transformation, design thinking and concrete applications, shares detailed insights and experiences, as well as recommendations for luxury retail companies considering improving their digital capabilities.
Speaker:
11:30 am - 11:50 am Sponsor Session: The Do’s And Don’ts Of Digital Transformation And Why Technology Selection Matter
As technology evolves at a dizzying pace, choosing the right digital transformation initiative can be a challenge. This sponsor session will be delivered by a leading technology solution provider offering unique perspectives on how technology really can help with meeting client needs.
- What job skills will be the most valuable in a 5G world?
- How will automation and AI impact the workforce?
- Where will data be stored and what is the future of cloud?
11:50 am - 12:40 pm Refreshments & Networking
12:40 pm - 1:00 pm EXECUTIVE PANEL DISCUSSION: Modernising Governance And Legacy Systems For Greater Business Agility
This session will examine the challenges government and industry leaders face when evolving strategies for a digital age, and set industry defining principles that all leaders can strive for in a digital age.
- How to develop business’ digital capability?
- How to enhance your team’s skills and culture - what support and training options to consider?
- Is there a need to establish a separate digital unit in your company?
Speakers:
BUSINESS TRANSFORMATION
1:00 pm - 1:20 pm DATA FIRESIDE CHAT: Empowering Business Decisions With Data-Driven Insights
- Making commercial sense of data to drive informed business decisions.
- Embracing the modern customer decision journey and attaining total organisation performance visibility.
- Maximising data to improve customer engagement.
Interactive Discussion Groups (IDGs): INSPIRATION IN ACTION!
Digital Transformation & Emerging Technology Interactive Discussion Groups (IDGs)
Interactive Discussion Groups (IDGs) are the perfect setting for audiences to come together and discuss their ideas, insights and opinions on specific topics. Each IDG has a leader who will lead the discussion and mention key points that the audience can engage in, creating a platform for interactive conversations and learning’s from like minded individuals, from similar work backgrounds of industries hence leading into a thought provoking discussion. Every participant will have the exciting chance of discussing and sharing their views over two topics for 30mins each within the respective group.
Group 4
IDG A
1:20 pm - 2:00 pm Digital Product Innovation - Best practices in building digital products and services.IDG B
1:20 pm - 2:00 pm Customer Experience Innovation - Leveraging AI, data and emerging technology to personalise omni- channel customer experience.IDG C
1:20 pm - 2:00 pm Achieving Operational Excellence - Utilising lean processes and RPA to drive operational excellenceIDG D
1:20 pm - 2:00 pm Digital Delivery - Best practices in delivering digital transformation.IDG E
1:20 pm - 2:00 pm Design Thinking2:00 pm - 3:00 pm NETWORKING LUNCH BREAK
INDUSTRY LEVEL TRANSFORMATION
3:00 pm - 3:20 pm Industry Spotlight HEALTHCARE: FIRESIDE CHAT - Trillions At Play: How The Healthcare Industry Is Embracing Technology To Create A Sustainable Healthcare Ecosystem
- How is AI revolutionising the healthcare industry beyond improving customer experience?
- Making commercial sense of data protection with blockchain?
- Utilising data to understand and prevent health risks.
- AR/VR, genomics, 3D bio printing - what is next for healthcare?
Speaker:
Dr. Mazin A. Gadir
Healthcare Management Consulting Principal and Executive AdvisorIQVIA and Dubai Health Authority
3:20 pm - 3:40 pm Industry Spotlight OIL & GAS: INSIGHTS FROM OIL AND GAS INDUSTRY - Looking Beyond Product Innovation: How Oil & Gas Giants Are Upgrading The Industry Outlook And Refreshing Their Revenue Strategies
Digital technologies are helping almost every industry transform and the O&G industry can no longer remain behind. Digitalisation helps oil and gas organisations increase productivity, improve operations, and save costs. This session will shed light on:
- How to choose from a multitude of digital initiatives and understand which ones are right for the oil & gas business?
- How to generate deeper insights from data to drive key projects, extend asset life, maximise return on capital employed and drive additional profit.
- Where and how to utlilise emerging technology and digitalisation to ensure early detection and diagnosis.
Speaker:
3:40 pm - 4:00 pm Industry Spotlight RETAIL: FIRESIDE CHAT - Connected Commerce Is Here - Is Your Retail Business Transforming Fast Enough?
No longer contained by walls and websites, connected commerce is happening everywhere. This fireside chat discusses how the collective rise of ecommerce, retail technology, mobile and the IoT have changed where and how retailers engage with shoppers amidst the quickening pace of disruption.
Speakers: