CONFERENCE DAY TWO

9:25 am - 9:30 am CHAIR’S OPENING REMARKS

Continuously new and raising customer expectation and business needs are demanding a rethinking of the way we work, how we organise ourselves and collaborate across the bank. Our core ambition is to deliver better and more on the business value and customer expectations. We will take you through examples and learnings from our agile journeys in Robotics and BPM and how we integrate new tools and technologies into our existing setup.

img

Alexei Bogomolov

Chief Consultant - Digital Advisor at Center of Digital Excellence,
Danske Bank

img

Ieva Vencevicitue

Chief Consultant / Product Owner, Robotics Centre of Excellence
Danske Bank

10:10 am - 10:25 am NETWORKING BREAK & VIRTUAL EXHIBITION


10:25 am - 11:05 am RPA AND AI WILL BE THE FABRIC OF FUTURE DIGITAL OPERATIONS

Boris Krumrey - Global VP Automation Innovations, UiPath

In this presentation, Boris Krumrey will speak about how different technologies like Cloud, AI, BPM, Low-Code development and Robotic Process Automation (RPA) will all converge towards one Automation Platform. He will explain how the UiPath vision of A Robot For Every Person will change the way we work, with software robots becoming the productivity tool of the future. Boris will show how Business Process Automation at scale in future

looks like and will be easily applied to business users in reality.

img

Boris Krumrey

Global VP Automation Innovations
UiPath

11:05 am - 11:20 am NETWORKING BREAK & VIRTUAL EXHIBITION


11:20 am - 12:00 pm IMPROVING CUSTOMER SATISFACTION BY COMBINING RPA AND CHATBOTS

Nabeel Babree - Head of Business Process Excellence, Telenor
  • How to provide faster, touchless customer requests and ticket handling round the clock? 
  • How Telenor Global Shared Services has increased its user satisfaction (Net Promoter Score) with RPA and Chatbots?
  • How to select the right candidates for Chatbots?
  • What is the potential for the future by using AI e.g. NLP? 
img

Nabeel Babree

Head of Business Process Excellence
Telenor

12:00 pm - 12:15 pm NETWORKING BREAK & VIRTUAL EXHIBITION


12:15 pm - 12:55 pm NAVIGATING THE ACCELERATED RATE OF CHANGE WITH AI AND AUTOMATION

Chris Huff - Chief Strategy Officer, Kofax

The world is moving fast, industries are being disrupted like never before and people are facing the risk of being made redundant. Companies that are winning out in this new environment are effectively using AI and Automation to maintain their competitive edge while attracting and retaining top talent. How are they doing it? What are the secrets to successfully embracing AI and Automation? And no keynote would be complete without a look into what the future holds! 

img

Chris Huff

Chief Strategy Officer
Kofax

12:55 pm - 2:00 pm LUNCH BREAK & VIRTUAL EXHIBITION

2:00 pm - 2:40 pm SESSION RESERVED FOR SIGNAVIO - DETAILS TO BE RELEASED SOON


2:40 pm - 2:55 pm NETWORKING BREAK & VIRTUAL EXHIBITION


2:55 pm - 3:35 pm IOT AUTOMATION: EXPANDING DATA SET AND HARNESSING AI AT ISS - HOW ISS IS LEVERAGING AI TO CREATE SMARTER PROCESSES

Jari Tirikainen - Head of Digital Excellence, ISS Finland
  • How do we expand our IOT network and dataset
  • The massive potential that an expanding dataset provides for our facility management
img

Jari Tirikainen

Head of Digital Excellence
ISS Finland

3:35 pm - 3:35 pm END OF CONFERENCE