RPA

16 - 18 June, 2020 | Berlin

First Conference Day

9:00 am - 9:15 am Welcome introduction by Program Director

9:15 am - 9:30 am Opening by remarks by the summit chairperson

9:30 am - 10:00 am Morning keynote: Reinventing the Customer Journey with AI

Peter Barber - Director, Allstate Northern Ireland
  • How Allstate is redefining the customer experience using Automation and Artificial Intelligence
  • Redefining support with Virtual Assistants
  • Using Voice Transcriptions to learn from the Voice of the Customer
img

Peter Barber

Director
Allstate Northern Ireland

10:00 am - 10:30 am Reinventing Automation: Unleashing the power of the future workforce through intelligent automation

Seth Adler - Editor-in-Chief, AIIA.net
Wojciech Tatys - Transformation and Ops Excellence Lead, Discovery Inc.
Amplifying and realizing business value by implementing intelligent automation, leveraging RPA, cognitive, AI and ML capabilities can completely transform enterprise processes and allow companies to automate at a larger scale. In this session the speakers will share their views about holistic automation with real use cases on enterprises scaling and succeeding in their automation journey and how intelligent automation can open up a new range of possibilities to overcome the limitations of discrete automation and robotic process automation (RPA).

hosted by Edgeverve


img

Seth Adler

Editor-in-Chief
AIIA.net

img

Wojciech Tatys

Transformation and Ops Excellence Lead
Discovery Inc.

10:30 am - 11:00 am Match and Meet

Maximize who you meet. Get to know other conference attendees right from the start. Exchange business cards, ideas, and propositions in record time

11:00 am - 11:30 am Refreshments and Networking

11:30 am - 12:00 pm Panel Discussion | Transition from RPA to SPA

hosted by IBM


Round Table Session

Table 1

12:00 pm - 1:00 pm Table 1: Automation delivery life cycle – 5 phases

Table 2

12:00 pm - 1:00 pm Table 2: How to build & operate omni-channel digital assistants at scale

Table 3

12:00 pm - 1:00 pm Table 3: From conversational bots to conversational AI

Table 4

12:00 pm - 1:00 pm Table 4: The Challenges - Transition from RPA to Intelligent Automation
hosted by Avanade

Table 5

12:00 pm - 1:00 pm Table 5: Automating RPA - getting everyone on board
hosted by Avanade

Table 6

12:00 pm - 1:00 pm Table 6: Process Mapping and how to avoid automating tasks instead of processes
Marco Preis - Project Lead for Automation, Infineon
hosted by Avanade
img

Marco Preis

Project Lead for Automation
Infineon

Table 7

12:00 pm - 1:00 pm Table 7: AI in Control



hosted by KPMG

1:00 pm - 1:30 pm Schenker´s Road to an RPA Center of Excellence

hosted by KOFAX

1:30 pm - 2:30 pm Networking Luncheon

2:30 pm - 3:00 pm Interactive Use Case | Happiness is a warm Bot

Nina von Krimpen - Performance Optimisation, AkzoNobel
- live presentation of a Happy Flow Process Mining tool
- methodology explained and tested
- getting the most potential out of your scaleable RPA
img

Nina von Krimpen

Performance Optimisation
AkzoNobel

3:00 pm - 3:30 pm Live Demo | Program your own prosthetic limb

• Machine Learning application examples
• Live interactive demo with volunteers

3:30 pm - 4:00 pm Afternoon Keynote | Building an effective organisation for Data & Analytics and the implementation of a showcase

Lukasz Opoka - Executive Director, Head of Digital Banking Innovation, UBS
• Typical challenges in shaping an organisation for Data & Analytics and a solution approach based on UBS‘s Center of Excellence (CoE)
• Case study of Conversational Banking – application of CoE guidelines and roadmap to use of natural language interfaces
img

Lukasz Opoka

Executive Director, Head of Digital Banking Innovation
UBS

Real lessons learnt from real life screw ups. Avoid making the same mistakes as your peers by learning from their mistakes.
img

Wojciech Tatys

Transformation and Ops Excellence Lead
Discovery Inc.

img

Nancy Sachdeva

RPA CoE Lead
Uniper

4:30 pm - 4:50 pm Refreshments and Networking

Streams

STREAM A: RPA IMPLEMENTATION & SCALING

5:00 pm - 5:30 pm Harnessing AI for fair customer outcomes in financial services
AI is a powerful set of technologies and offers the promise of better more personalised products and services for financial services customers
• But with great power comes great responsibility: How do we ensure effective risk management of AI?
• Explainability is key, as are effective governance and control frameworks, and education is a priority

STREAM A: RPA IMPLEMENTATION & SCALING

5:30 pm - 6:00 pm Q&A: moving to SPA

STREAM B: INTELLIGENT AUTOMATION

5:00 pm - 5:30 pm Interactive Discussion: IQ bots

STREAM B: INTELLIGENT AUTOMATION

5:30 pm - 6:00 pm Smart Bots – Bring your Bots to the Next Level
hosted by KPMG


STREAM C: INTEGRATED AUTOMATION

5:00 pm - 5:30 pm Automising manual processes with NLP – moving past the prototyping phase

STREAM C: INTEGRATED AUTOMATION

5:30 pm - 6:00 pm Enhance Customer service with NLP/AI

6:00 pm - 6:15 pm Closing remarks by each stream's chairperson

6:30 pm - 10:00 pm Evening event at Haus Deichgraf

Join our evening event at the Haus Deichgraf. Enjoy a relaxing barbecue by the lake side, with drinks and informal networking. This is an excellent opportunity for you to meet the other attendees and make new business contacts!