Learn from Raiffeisenbank's Dmitry Dmitriev, Head of LEAN, Process & Organization Management, by downloading his presentation here for free. In his presention Mr. Dmitriev answers questions about Automation CoE Governance and addresses a range of related topics.
Artificial intelligence (AI) and machine learning capabilities have been instrumental for streamlining and optimizing customer service operations. What are the benefits of adopting chatbots for customer service? Read Find answers to this question by Fang XU, AI expert at the Deutsche Telekom. Read more here.
Companies integrate intelligent technologies to re-imagine their travel and expense processes. Artificial intelligence and Machine Learning are used to improve visibility and control of travel spend before it is booked. Learn how Innogy automates its travel and expense management process.
Chatbot automation is a popular integration, as various organizations are looking to streamline their customer service capabilities. Learn how Siemens integrates chatbots with RPA technology through real use cases by reading the presentation by Nikolas Barth, Head of Digital Lab, Global Business Services.