Presentation

Partner Presentation: Automation CoE Models - How to Govern

Partner Presentation: Automation CoE Models - How to Govern

Learn from Raiffeisenbank's Dmitry Dmitriev, Head of LEAN, Process & Organization Management, by downloading his presentation here for free.  In his presention Mr. Dmitriev answers questions about Automation CoE Governance and addresses a range of related topics.

Including: 

  • What discovery activities covered both top-down estimates and detailed bottom-up analysis?
  • OCR as a next tool in the box?
  • How did they backlog and keep new ideas flowing thorugh the pipeline?
  • How CX was improved?
  • What RPA opportunites are beyound FTE costs?
  • And More!
Presentation: Benefits of AI Chatbots for Customer Service

Presentation: Benefits of AI Chatbots for Customer Service

Artificial intelligence (AI) and machine learning capabilities have been instrumental for streamlining and optimizing customer service operations. What are the benefits of adopting chatbots for customer service? Read Find answers to this question by Fang XU, AI expert at the Deutsche Telekom. Read more here.

Presentation: How to reimagine travel and expense processes with AI and Machine Learning

Presentation: How to reimagine travel and expense processes with AI and Machine Learning

Companies integrate intelligent technologies to re-imagine their travel and expense processes. Artificial intelligence and Machine Learning are used to improve visibility and control of travel spend before it is booked. Learn how Innogy automates its travel and expense management process.

Presentation: omni-channel chatbot integration with RPA

Presentation: omni-channel chatbot integration with RPA

Chatbot automation is a popular integration, as various organizations are looking to streamline their customer service capabilities. Learn how Siemens integrates chatbots with RPA technology through real use cases by reading the presentation by Nikolas Barth, Head of Digital Lab, Global Business Services.