Heike Figge

Executive Partner, Practice Leader Cognitive Process Automation Europe IBM

Heike Figge, in IBM's Global Services organisation leading the Cognitive Process Automation Practice across Europe.


With a long history being in IBM's Services business more more than 20 years, Heike was in several roles from running and selling larger implementation projects and establishing large outsourcing partnerships in IT and in BPO between IBM and its clients, she is now since 3 years leading IBM's Cognitive Process Automation Practice - coming from the angle of having used and implemented Automation before in our own BPO operation for clients.

IBM is looking at Automation end-to-end from the required automation strategy at enterprise level, process assessment and transformation, through Governance and establishment of larger programes, up to the implementation of not just RPA (working with all market leaders), but also AI, OCR and other best of breed technologies, operating those for clients up to driving the required change on the people side of Automation.

Check out the incredible speaker line-up to see who will be joining Heike.

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