Philipp Möhl

Technology & Data Science Manager A1 Telekom Austria

CONFERENCE DAY TWO

Thursday, June 18th, 2020

12:40 PM From slow keypad clicking, to getting not understood, to confusing synthetic speech with humans | Interactive voice response – A journey at A1 with all its challenges

• Where do we come from? – Routing via keypad and simple voice commands
• Smart is flexible – Comparison between two OpCos and their smart IVR systems
• What it takes to go to beyond smart IVR?
• What role will it play in the whole cognitive layer?

Check out the incredible speaker line-up to see who will be joining Philipp.

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