Main Conference Day Two - August 11th


8:30 am - 9:00 am MORNING YOGA Round One

9:30 am - 10:00 am MORNING YOGA Round Two

Tune in to hear from our Chairpeople; Henry Lyles and Heather King! Heather will share a broader perspective on IA across the enterprise, and some key tips to take advantage of IA Week. Henry will share how the IA Network has transformed his understanding of intelligent automation and provide insight into leading industry trends, which have dovetailed with his own experience at McDonald's.


Henry Lyles

Director, Global Business Services Data Excellence & Automation
McDonald's Corporation


Heather King

Divisional Director
SSON North America

11:00 am - 11:45 am Get Started Now with Extreme Automation: A Conversation with IBM and WDG Automation

Robson Felix - CEO, WDG Automation
Michael Lim - Integration Executive, WDG, an IBM Compnay
Martin Seefelder - Sr. Manager, Deloitte

IBM acquired WDG Automation in mid-July. Why?! Join us for this first post-acquisition conversation with IBM and WDG Automation to discuss the key role RPA and AI play in helping organizations solve three key operational challenges: volatile customer demand, disrupted industries, and employees struggling to get work done in new remote and hybrid work models. Learn how to apply extreme automation now to:

• Digitize and automate work to make your business and IT more efficient and responsive to change

• Get more value and ROI out of your automation investments

• Apply intelligent automation to turn AI insights into automated actions

• Augment your workforce to remix human and automated work to increase productivity


Robson Felix

WDG Automation


Michael Lim

Integration Executive
WDG, an IBM Compnay


Martin Seefelder

Sr. Manager

Best practices to creating a successful Integrated Automation Center of Excellence (COE), from inception through to Operationalization and cross-functional Scale. The speaker will focus on real live experiences on how to light up a COE both from an organizational as well as a technical perspective, laying the foundation for enabling application intake, governance, enablement, and measuring key performance indicators for success.


Nick Williams

Head of Digital Workplace
Flight Center Travel Group Americas

Shaun Clear

Global Implementation and Pre-Sales Director
FCM Travel Solutions

12:30 pm - 1:00 pm PANEL DISCUSSION Leveraging Machine Learning to Transform Data into Actionable Insights

Stefan Rank - Director Global Innovation, DHL
Susheel Nesargi - Head IA banking solutions, FIS
Rohit Gupta - Founder and CEO, Auditoria


Stefan Rank

Director Global Innovation


Susheel Nesargi

Head IA banking solutions


Rohit Gupta

Founder and CEO


Tune in to our sponsors, who will be demonstrating their automation solutions. Visit enough booths and you can go into the running to win some amazing prizes!

2:15 pm - 3:00 pm IA DIGI 2020 FOCUS Continuity During Covid-19: USE CASE Inside and Out: How Grant Thornton is Transforming its Internal Operations to Deliver Exceptional Customer

Tony Dinola - Partner - Advisory Services, Grant Thornton
Victoria Wind - Director, Enterprise Transportation, Grant Thornton
Neil Bahadur - Head of Business Development, Catalytic

In the wake of Covid-19, companies that have operated in their comfort zones for years have been forced abruptly to fully embrace rapid change. Digital, adaptable companies have the power to transform entire industries. Grant Thornton is on pace to do just that. Join this case study session to learn how Grant Thornton’s technology, go-to-market and back-office teams are building intelligent end-to-end processes to improve customer and employee experiences. With a technology-agnostic, holistic approach, they move faster, adapt to changes and invent new services built on digital infrastructure.


Tony Dinola

Partner - Advisory Services
Grant Thornton


Victoria Wind

Director, Enterprise Transportation
Grant Thornton


Neil Bahadur

Head of Business Development

3:00 pm - 3:45 pm USE CASE Removing 80% of Paper Driven Processes at Polaris through Intelligent Process Automation

Dave Brajkovich - Chief Technology Officer, Polaris Transport

Polaris Transportation is the largest Canadian privately held cross-border less-than-truckload specific carriers in the US. In order to remain ahead in an increasingly competitive landscape, Polaris Transport have invested heavily into automation across RPA, Machine Learning, IoT, and AI. This session will discuss Polaris’s journey to removing 80% of paper from their end-to-end business processes.


Dave Brajkovich

Chief Technology Officer
Polaris Transport

3:45 pm - 4:45 pm VIRTUAL HAPPY HOUR

Not just a drinking break! Our Chairman, Henry Lyles will kick us off with a recap of the day. Tune in as we celebrate the end of day one catching up with the IA Community, with fun prizes, games and more!