Main Conference Day Two - August 11th


11:00 am - 11:45 am Automation COE Design and Development Roadmap with IBM

The World Economic Forum anticipates that 50% of existing work will be automated by 2025. If you expect to keep up with the impending pipeline of automation tasks, then you should consider a Center of Excellence! 

Whether you’re looking to build your first CoE or you’d like to expand your RPA CoE to include more automation technologies, this workshop will provide the perfect opportunity to design and develop (or re-design and re-develop) a best-in-class CoE.


  • The skeleton team required to run the CoE at its barest
  • A breakdown of potential CoE models; centralized VS decentralized VS federated
  • Choosing the IT infrastructure to support a COE beyond RPA
  • Picking the first projects to prioritize

DISCUSSION: Where should the CoE be positioned in an organization?

TAKEAWAY: An 18 month CoE roadmap for your organization that will guide you from ideation to establishment

11:45 am - 12:30 pm Journey to Creating an Intelligent Automation Center of Excellence

Best practices to creating a successful Integrated Automation Center of Excellence (COE), from inception through to Operationalization and cross-functional Scale. The speaker will focus on real live experiences on how to light up a COE both from an organizational as well as a technical perspective, laying the foundation for enabling application intake, governance, enablement, and measuring key performance indicators for success.

12:30 pm - 1:00 pm PANEL DISCUSSION Leveraging Machine Learning to Transform Data into Actionable Insights with Auditoria.AI


Tune in to our sponsors, who will be demonstrating their automation solutions. Visit enough booths and you can go into the running to win some amazing prizes!

2:15 pm - 3:00 pm IA DIGI 2020 FOCUS Continuity During Covid-19: USE CASE Inside and Out: How Grant Thornton is Transforming its Internal Operations to Deliver Exceptional Customer

In the wake of Covid-19, companies that have operated in their comfort zones for years have been forced abruptly to fully embrace rapid change. Digital, adaptable companies have the power to transform entire industries. Grant Thornton is on pace to do just that. Join this case study session to learn how Grant Thornton’s technology, go-to-market and back-office teams are building intelligent end-to-end processes to improve customer and employee experiences. With a technology-agnostic, holistic approach, they move faster, adapt to changes and invent new services built on digital infrastructure.

3:00 pm - 3:45 pm USE CASE Removing 80% of Paper Driven Processes at Polaris through Intelligent Process Automation

Dave Brajkovich - Chief Technology Officer, Polaris Transport

Polaris Transportation is the largest Canadian privately held cross-border less-than-truckload specific carriers in the US. In order to remain ahead in an increasingly competitive landscape, Polaris Transport have invested heavily into automation across RPA, Machine Learning, IoT, and AI. This session will discuss Polaris’s journey to removing 80% of paper from their end-to-end business processes.


Dave Brajkovich

Chief Technology Officer
Polaris Transport

3:45 pm - 4:45 pm VIRTUAL HAPPY HOUR

Not just a drinking break! Our Chairman, Henry Lyles will kick us off with a recap of the day. Tune in as we celebrate the end of day one catching up with the IA Community, with fun prizes, games and more!