August 05 - 08, 2019
Sheraton Grand Chicago

MAIN CONFERENCE: DAY ONE - August 6, 2019

8:00 am - 8:40 am Registration for Main Conference Day One & Networking Breakfast

8:40 am - 8:50 am SSON Welcome Address

8:50 am - 9:00 am Chairperson's Day One Opening Remarks

9:00 am - 9:45 am KEYNOTE ADDRESS: Where Is IA Technology Today & How Will the IA Landscape Evolve?

Vivek Wadhwa - Technology & Innovation Futurist, Academic & Author
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Vivek Wadhwa

Technology & Innovation Futurist
Academic & Author

9:45 am - 10:15 am CLIENT CASE STUDY: RPA & AI Hybrids to Offer Process Improvement and Enhanced Customer Delivery Into Call Centers



10:15 am - 11:15 am Morning Networking Break & Demo Drive

"THE IA RACE"

Please note, all “The IA Race” participates must bring their own laptops that will be utilized to perform the tasks at hand.
We apologize, but IQPC/SSON will not be providing laptops for the “The IA Race”.
If you would like to participate in the “The IA Race”, you must sign up upon registering for the overall event.

Train - If you are an IA Developer, and/or likeminded IA technical enthusiast, then join us for the friendly competition of IA technical challenges structured as a game that will require you to complete a series of IA Developer technical projects and tasks. To win the "The IA Race", you must finish all the projects in the allotted time to do so and per the guidelines set forth by our IA Developer Bot Board members - as well as present your final results to your game peers (during Part 4 of the game). There will be several "The IA Race" categories to strive to be the winner of and prizes will be awarded to all winners!

Additional information soon to come!
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Jomel Angat

Product Owner, Smart Process Automation & Robotics Center (RPA & AI)
Fannie Mae

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Vince DiMascio

Chief Technology Officer
Berry Appleman & Leiden LLP

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Rene E. Laurencot

Senior Information Manager, IM – Information Management, CTS – Clinical Trials Solutions, GPD – Global Product Development
Pfizer

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Sameer Naik

SAP Technology and Intelligent Automations Leader
Conagra Brands


INTERACTIVE DISCUSSION GROUPS

During this part of the conference, delegates will be sorted into groups of 20 to take part in Interactive Discussions Groups (IDGs) around the below topics. Upon registering, you must choose your top two (2) IDG topics (11:15am & 12:45pm IDGs) and everyone will rotate between their two (2) choices, in back-to-back 30-minute intervals. There will be a ten (10) minute transition break between your two (2) IDG selections.

All conference attendees must pre-register for their two (2) IDGs upon registering for the event.  
If you do not pre-register for your IDGs, we’ll have to assign seating based upon demand and availability.

Round 1

IDG #1

11:15 am - 11:45 am Effectively Communicating Your Job Candidate Requirements

IDG #2

11:15 am - 11:45 am Painless Baby Steps to Attended & Unattended RPA


IDG #3

11:15 am - 11:45 am Federal Government IA Strategies & Resources

IDG #4

11:15 am - 11:45 am Senior Leadership Action Points to Manage Successful IA Enterprise Programs


IDG #5

11:15 am - 11:45 am IA Oops-A-Daisies

IDG #6

11:15 am - 11:45 am Enhanced Process Mining to Optimize Process Automation Tracking & Analysis

IDG #7

11:15 am - 11:45 am Managing Bots’ Workloads & Schedules
Anshuman Das - Director of Robotics & Testing, Warner Bros. Entertainment Group
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Anshuman Das

Director of Robotics & Testing
Warner Bros. Entertainment Group

IDG #8

11:15 am - 11:45 am OCR Hybrids to Optimize Document Processing


IDG #9

11:15 am - 11:45 am “Hours Saved” Utilizing IA Technologies

IDG #10

11:15 am - 11:45 am Ensuring Data Security With & Without Bot Assistance


IDG #11

11:15 am - 11:45 am Change Management Initiatives to Ensure IA Program Success

IDG #12

11:15 am - 11:45 am Preventing & Tracking Fraud with AI

IDG #13

11:15 am - 11:45 am Determining Your CoE Model

IDG #14

11:15 am - 11:45 am IA Workforce Skill Sets & Career Development

IDG #15

11:15 am - 11:45 am Wearing Your “Day Job” & IA Leader Hat with Style & Skill
Linda Kulhanek - CPA, MBA, Vice President, Finance & Chief Financial Officer, Houston Methodist Hospital
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Linda Kulhanek

CPA, MBA, Vice President, Finance & Chief Financial Officer
Houston Methodist Hospital

IDG #16

11:15 am - 11:45 am Chatbots to Enhance HR Service Delivery

IDG #17

11:15 am - 11:45 am Sizing Up the Vendor Landscape

IDG #18

11:15 am - 11:45 am Starting Small & Scaling Up

IDG #19

11:15 am - 11:45 am AI & Cognitive Data Analytics to Boost Business Intelligence

IDG #20

11:15 am - 11:45 am Realistic IA Project Goals & Timelines

11:45 am - 11:55 am 10 - Minute Transition Break

Round 2

IDG #1

11:55 am - 12:25 pm Effectively Communicating Your Job Candidate Requirements

IDG #2

11:55 am - 12:25 pm Painless Baby Steps to Attended & Unattended RPA


IDG #3

11:55 am - 12:25 pm Federal Government IA Strategies & Resources

IDG #4

11:55 am - 12:25 pm Senior Leadership Action Points to Manage Successful IA Enterprise Programs


IDG #5

11:55 am - 12:25 pm IA Oops-A-Daisies

IDG #6

11:55 am - 12:25 pm Enhanced Process Mining to Optimize Process Automation Tracking & Analysis

IDG #7

11:55 am - 12:25 pm Managing Bots’ Workloads & Schedules
Anshuman Das - Director of Robotics & Testing, Warner Bros. Entertainment Group
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Anshuman Das

Director of Robotics & Testing
Warner Bros. Entertainment Group

IDG #8

11:55 am - 12:25 pm OCR Hybrids to Optimize Document Processing


IDG #9

11:55 am - 12:25 pm “Hours Saved” Utilizing IA Technologies

IDG #10

11:55 am - 12:25 pm Ensuring Data Security With & Without Bot Assistance

IDG #11

11:55 am - 12:25 pm Change Management Initiatives to Ensure IA Program Success

IDG #12

11:55 am - 12:25 pm Preventing & Tracking Fraud with AI

IDG #13

11:55 am - 12:25 pm Determining Your CoE Model

IDG #14

11:55 am - 12:25 pm IA Workforce Skill Sets & Career Development

IDG #15

11:55 am - 12:25 pm Wearing Your “Day Job” & IA Leader Hat with Style & Skill
Linda Kulhanek - CPA, MBA, Vice President, Finance & Chief Financial Officer, Houston Methodist Hospital
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Linda Kulhanek

CPA, MBA, Vice President, Finance & Chief Financial Officer
Houston Methodist Hospital

IDG #16

11:55 am - 12:25 pm Chatbots to Enhance HR Service Delivery

IDG #17

11:55 am - 12:25 pm Sizing Up the Vendor Landscape

IDG #18

11:55 am - 12:25 pm Starting Small & Scaling Up

IDG #19

11:55 am - 12:25 pm AI & Cognitive Data Analytics to Boost Business Intelligence

IDG #20

11:55 am - 12:25 pm Realistic IA Project Goals & Timelines

12:25 pm - 1:25 pm Networking Lunch Break


IA OPPORTUNITIES & BENEFITS

Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions.
You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject!

IA MATURITY LEVEL GUIDE:
Early Adoption = EA
Implementation & Evolving = IE
Mature & Scaling = MS
Various Stages = VS

DATA ROCK STAR POTENTIAL

1:25 pm - 1:55 pm CASE STUDY: Processes With the Greatest IA Potential
Jim Waddell - Corporate Controller, Bose Corporation
EA | VS
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Jim Waddell

Corporate Controller
Bose Corporation

EA | VS
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Justin Donohue

Vice President, Intelligent Automation, Robotic Process Automation, Operational Risk
Massachusetts Financial Service (MFS)

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Krishnan Krishnaiyer PhD

Director, Enterprise Business Improvement
Marathon Petroleum Corporation

IE | VS
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Frank Vaccaro

Vice President, Intelligent Automation
The Travelers

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Morey Thompson

Finance Director - Shared Service & RPA
Essilor of America

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Henry Lyles

Director, Global Business Services, Data Excellence & Automation
McDonald's Corporation

TECHNOLOGY BUSINESS LOUNGE

1:25 pm - 1:55 pm PANEL DISCUSSION: Infrastructure Designed to Unleash Optimal Process Improvement Results
IE | VS

1:55 pm - 2:00 pm 5-Minute Transition Break

PROCESS IMPROVEMENT

Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions.
You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject!

IA MATURITY LEVEL GUIDE:
Early Adoption = EA
Implementation & Evolving = IE
Mature & Scaling – MS
Various Stages – VS



DATA INTEGRITY

2:00 pm - 2:30 pm PANEL DISCUSSION: Successful IA Programs Are Only As Good As the Integrity of Your Data
EA | VS

ENHANCED CUSTOMER DELIVERY

2:00 pm - 2:30 pm Improved Call Center Customer Experience by Optimizing Processes
Mônica Azzali Bello - Global Director - GBS People Services, General Motors
IE | VS
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Mônica Azzali Bello

Global Director - GBS People Services
General Motors

SQUARE PEG IN A ROUND HOLE

2:00 pm - 2:35 pm CLIENT CASE STUDY: Automating Less Standardized & Smaller Volume Processes
EA | VS


TECHNOLOGY BUSINESS LOUNGE

2:00 pm - 2:30 pm PANEL DISCUSSION: IA Infrastructures Built on the Principles of Program Consistency, Accuracy, Transparency & Compliance
Jomel Angat - Product Owner, Smart Process Automation & Robotics Center (RPA & AI), Fannie Mae
IE | VS
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Jomel Angat

Product Owner, Smart Process Automation & Robotics Center (RPA & AI)
Fannie Mae

2:30 pm - 2:35 pm 5-Minute Transition Break

IA PROJECT MANAGEMENT

Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions.
You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject!

IA MATURITY LEVEL GUIDE:
Early Adoption = EA
Implementation & Evolving = IE
Mature & Scaling = MS
Various Stages = VS


EA
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Nidal Nasr

Director, IAG Transformation & Automation Internal Audit Group
AIG

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Liz Capell

Director, Process and Service Management
Sysco

MS | VS
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Marlee Laks

Director, GCS Process Automation CoE
American Express

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Steve Carpenter

Executive Director, Global Business Services Digital
Merck

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Matthew Gustitus

Director, Automation - Integrated Services, Finance
Eli Lilly and Company

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John Cottongim

CFA, Automation Director Mars Global Services
Mars

ARTIFICAL INTELLIGENCE, COGNITIVE & MACHINE LEARNING ROLL OUT

2:35 pm - 3:05 pm Rolling Out an AI, Cognitive, and/or Machine Learning Program
Bart Kellerman - CEO & Founder, Capital Acquisition, LLC
MS | VS
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Bart Kellerman

CEO & Founder
Capital Acquisition, LLC

TECHNOLOGY BUSINESS LOUNGE

2:35 pm - 4:50 pm PANEL DISCUSSION: Overcoming Enterprise Technical Obstacles
Roderick Kaleho - Director Security & Risk, Cargill
MS | VS
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Roderick Kaleho

Director Security & Risk
Cargill

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Rene E. Laurencot

Senior Information Manager, IM – Information Management, CTS – Clinical Trials Solutions, GPD – Global Product Development
Pfizer

"THE IA RACE"

Please note, all “The IA Race” participates must bring their own laptops that will be utilized to perform the tasks at hand.
We apologize, but IQPC/SSON will not be providing laptops for the “The IA Race”.
If you would like to participate in the “The IA Race”, you must sign up upon registering for the overall event.

Train - If you are an IA Developer, and/or likeminded IA technical enthusiast, then join us for the friendly competition of IA technical challenges structured as a game that will require you to complete a series of IA Developer technical projects and tasks. To win the "The IA Race", you must finish all the projects in the allotted time to do so and per the guidelines set forth by our IA Developer Bot Board members - as well as present your final results to your game peers (during Part 4 of the game). There will be several "The IA Race" categories to strive to be the winner of and prizes will be awarded to all winners!

Additional information soon to come!
img

Jomel Angat

Product Owner, Smart Process Automation & Robotics Center (RPA & AI)
Fannie Mae

img

Vince DiMascio

Chief Technology Officer
Berry Appleman & Leiden LLP

img

Rene E. Laurencot

Senior Information Manager, IM – Information Management, CTS – Clinical Trials Solutions, GPD – Global Product Development
Pfizer

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Sameer Naik

SAP Technology and Intelligent Automations Leader
Conagra Brands

3:05 pm - 3:35 pm CLIENT CASE STUDY: Scaling Up, Not a Conversation Just for Mature IA Programs



3:35 pm - 4:05 pm CLIENT CASE STUDY: Impactful Solutions to Overcome the Legacy “Work Around”



4:05 pm - 4:40 pm Afternoon Networking Break & Demo Drive Continued

4:40 pm - 5:10 pm CLIENT CASE STUDY: Delivering a Next Generation Employee Experience



5:10 pm - 5:55 pm KEYNOTE ADDRESS: Taking the Fear Factor Out of IA Data Security

Ann Barron-DiCamillo - Vice President, Cyber Threat Intelligence & Incident Response, American Express
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Ann Barron-DiCamillo

Vice President, Cyber Threat Intelligence & Incident Response
American Express

5:55 pm - 6:00 pm Close of Main Conference Day One

6:00 pm - 6:00 pm Networking Cocktail Party