August 05 - 08, 2019
Sheraton Grand Chicago

MAIN CONFERENCE: DAY ONE - August 6, 2019

8:00 am - 8:40 am Registration for Main Conference Day One & Networking Breakfast

8:40 am - 8:50 am SSON Welcome Address

Heather King, Divisional Director at SSON North America

Heather King

Divisional Director
SSON North America

8:50 am - 9:00 am Chairperson's Day One Opening Remarks

9:00 am - 9:45 am KEYNOTE ADDRESS: Where Is IA Technology Today & How Will the IA Landscape Evolve?

Vivek Wadhwa, Technology & Innovation Futurist at Academic & Author

Vivek Wadhwa

Technology & Innovation Futurist
Academic & Author

9:45 am - 10:15 am CLIENT USE CASE: RPA & AI Hybrids to Offer Process Improvement and Enhanced Customer Delivery Into Call Centers



10:15 am - 11:15 am Morning Networking Break & Demo Drive

"THE IA RACE"

Please note, all “The IA Race” participates must bring their own laptops that will be utilized to perform the tasks at hand.
We apologize, but IQPC/SSON will not be providing laptops for the “The IA Race”.
If you would like to participate in the “The IA Race”, you must sign up upon registering for the overall event.

Train - If you are an IA Developer, and/or likeminded IA technical enthusiast, then join us for the friendly competition of IA technical challenges structured as a game that will require you to complete a series of IA Developer technical projects and tasks. To win the "The IA Race", you must finish all the projects in the allotted time to do so and per the guidelines set forth by our IA Developer Bot Board members - as well as present your final results to your game peers (during Part 4 of the game). There will be several "The IA Race" categories to strive to be the winner of and prizes will be awarded to all winners!

Additional information soon to come!
Jomel Angat, Product Owner, Smart Process Automation & Robotics Center (RPA & AI) at Fannie Mae

Jomel Angat

Product Owner, Smart Process Automation & Robotics Center (RPA & AI)
Fannie Mae

Rene E. Laurencot, Senior Information Manager, IM – Information Management, CTS – Clinical  Trials Solutions, GPD – Global Product Development at Pfizer

Rene E. Laurencot

Senior Information Manager, IM – Information Management, CTS – Clinical Trials Solutions, GPD – Global Product Development
Pfizer

Sameer Naik, SAP Technology and Intelligent Automations Leader at Conagra Brands

Sameer Naik

SAP Technology and Intelligent Automations Leader
Conagra Brands

Vince DiMascio, Chief Technology Officer at Berry Appleman & Leiden LLP

Vince DiMascio

Chief Technology Officer
Berry Appleman & Leiden LLP

Edward Brooks, Founder at The RPA Academy

Edward Brooks

Founder
The RPA Academy


INTERACTIVE DISCUSSION GROUPS

During this part of the conference, delegates will be sorted into groups of 20 to take part in Interactive Discussions Groups (IDGs) around the below topics. Upon registering, you must choose your top two (2) IDG topics (11:15am & 12:45pm IDGs) and everyone will rotate between their two (2) choices, in back-to-back 30-minute intervals. There will be a ten (10) minute transition break between your two (2) IDG selections.

All conference attendees must pre-register for their two (2) IDGs upon registering for the event.  
If you do not pre-register for your IDGs, we’ll have to assign seating based upon demand and availability.

Round 1

IDG #2

11:15 am - 11:45 am IDG #2 PAINLESS BABY STEPS TO ATTENDED & UNATTENDED RPA


IDG #3

11:15 am - 11:45 am IDG# 3 UTILIZING AUTOMATION TO ENHANCE CALL CENTER CX


IDG #5

11:15 am - 11:45 am IDG #5 IA OOPS-ADAISIES

IDG #6

11:15 am - 11:45 am IDG #6 ENHANCED PROCESS MINING TO OPTIMIZE PROCESS AUTOMATION TRACKING & ANALYSIS


IDG #7

11:15 am - 11:45 am IDG #7 MANAGING BOTS’ WORKLOADS & SCHEDULES
Anshuman Das, Director of Robotics & Testing at Warner Bros. Entertainment Group

Anshuman Das

Director of Robotics & Testing
Warner Bros. Entertainment Group

IDG #8

11:15 am - 11:45 am IDG #8 OCR HYBRIDS TO OPTIMIZE DOCUMENT PROCESSING


IDG #9

11:15 am - 11:45 am IDG #9 “HOURS SAVED” UTILIZING IA TECHNOLOGIES

IDG #10

11:15 am - 11:45 am IDG #10 ENSURING DATA SECURITY WITH & WITHOUT BOT ASSISTANCE


IDG #11

11:15 am - 11:45 am IDG #11 CHANGE MANAGEMENT INITIATIVES TO ENSURE IA PROGRAM SUCCESS

IDG #12

11:15 am - 11:45 am IDG #12 PREVENTING AND TRACKING FRAUD WITH AI

IDG #13

11:15 am - 11:45 am IDG #13 DETERMINING YOUR COE MODEL
Scott Furlong, Partner at Information Services Group (ISG)

Scott Furlong

Partner
Information Services Group (ISG)

IDG #15

11:15 am - 11:45 am IDG #15 WEARING YOUR “DAY JOB” & IA LEADER HAT WITH STYLE & SKILL
Linda Kulhanek, CPA, MBA, Vice President, Finance & Chief Financial Officer at Houston Methodist Hospital

Linda Kulhanek

CPA, MBA, Vice President, Finance & Chief Financial Officer
Houston Methodist Hospital

IDG #16

11:15 am - 11:45 am IDG #16 CHATBOTS TO ENHANCE HR SERVICE DELIVERY

IDG #17

11:15 am - 11:45 am IDG #17 AUTOMATION SUCCESS ASSURED: SCALING INTELLIGENT AUTOMATION


Sateesh Seetharamiah, Vice President and Global Product Head at EdgeVerve

Sateesh Seetharamiah

Vice President and Global Product Head
EdgeVerve

IDG #18

11:15 am - 11:45 am IDG #18 STARTING SMALL & SCALING UP


Anupam Govil, President and Partner at Avasant

Anupam Govil

President and Partner
Avasant

IDG #19

11:15 am - 11:45 am IDG #19 AI & COGNITIVE DATA ANALYTICS TO BOOST BUSINESS INTELLIGENCE


Bhavdeep Singh Sethi, Associate Vice President & Head of Intelligent Automation/Digital Process Operations at HCL Technologies

Bhavdeep Singh Sethi

Associate Vice President & Head of Intelligent Automation/Digital Process Operations
HCL Technologies

IDG #20

11:15 am - 11:45 am IDG #20 REALISTIC IA PROJECT GOALS & TIMELINES

11:45 am - 11:55 am 10 - Minute Transition Break

Round 2

IDG #2

11:55 am - 12:25 pm IDG #2 PAINLESS BABY STEPS TO ATTENDED & UNATTENDED RPA


IDG #3

11:55 am - 12:25 pm IDG# 3 UTILIZING AUTOMATION TO ENHANCE CALL CENTER CX


IDG #5

11:55 am - 12:25 pm IDG #5 IA OOPS-ADAISIES

IDG #6

11:55 am - 12:25 pm DG #6 ENHANCED PROCESS MINING TO OPTIMIZE PROCESS AUTOMATION TRACKING & ANALYSIS


IDG #7

11:55 am - 12:25 pm IDG #7 MANAGING BOTS’ WORKLOADS & SCHEDULES
Anshuman Das, Director of Robotics & Testing at Warner Bros. Entertainment Group

Anshuman Das

Director of Robotics & Testing
Warner Bros. Entertainment Group

IDG #8

11:55 am - 12:25 pm IDG #8 OCR HYBRIDS TO OPTIMIZE DOCUMENT PROCESSING


IDG #9

11:55 am - 12:25 pm IDG #9 “HOURS SAVED” UTILIZING IA TECHNOLOGIES

IDG #10

11:55 am - 12:25 pm IDG #10 ENSURING DATA SECURITY WITH & WITHOUT BOT ASSISTANCE

IDG #11

11:55 am - 12:25 pm IDG #11 CHANGE MANAGEMENT INITIATIVES TO ENSURE IA PROGRAM SUCCESS

IDG #12

11:55 am - 12:25 pm IDG #12 PREVENTING AND TRACKING FRAUD WITH AI

IDG #13

11:55 am - 12:25 pm IDG #13 DETERMINING YOUR COE MODEL
Scott Furlong, Partner at Information Services Group (ISG)

Scott Furlong

Partner
Information Services Group (ISG)

IDG #15

11:55 am - 12:25 pm IDG # 15 - Wearing Your “Day Job” & IA Leader Hat with Style & Skill
Linda Kulhanek, CPA, MBA, Vice President, Finance & Chief Financial Officer at Houston Methodist Hospital

Linda Kulhanek

CPA, MBA, Vice President, Finance & Chief Financial Officer
Houston Methodist Hospital

IDG #16

11:55 am - 12:25 pm IDG # 16- Chatbots to Enhance HR Service Delivery

IDG #17

11:55 am - 12:25 pm IDG # 17 - AUTOMATION SUCCESS ASSURED: SCALING INTELLIGENT AUTOMATION


Sateesh Seetharamiah, Vice President and Global Product Head at EdgeVerve

Sateesh Seetharamiah

Vice President and Global Product Head
EdgeVerve

IDG #18

11:55 am - 12:25 pm IDG # 18 - STARTING SMALL & SCALING UP


Anupam Govil, President and Partner at Avasant

Anupam Govil

President and Partner
Avasant

IDG #19

11:55 am - 12:25 pm IDG #19 - AI & Cognitive Data Analytics to Boost Business Intelligence


Bhavdeep Singh Sethi, Associate Vice President & Head of Intelligent Automation/Digital Process Operations at HCL Technologies

Bhavdeep Singh Sethi

Associate Vice President & Head of Intelligent Automation/Digital Process Operations
HCL Technologies

IDG #20

11:55 am - 12:25 pm IDG # 20 - Realistic IA Project Goals & Timelines

12:25 pm - 1:25 pm Networking Lunch Break


IA OPPORTUNITIES & BENEFITS

Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions.
You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject!

IA MATURITY LEVEL GUIDE:
Early Adoption = EA
Implementation & Evolving = IE
Mature & Scaling = MS
Various Stages = VS

DATA ROCK STAR POTENTIAL

1:25 pm - 1:55 pm USE CASE: Processes With the Greatest IA Potential
EA | VS
Jim Waddell, Corporate Controller at Bose Corporation

Jim Waddell

Corporate Controller
Bose Corporation

EA | VS


Justin Donohue, Vice President, Intelligent Automation, Robotic Process Automation, Operational Risk at Massachusetts Financial Service (MFS)

Justin Donohue

Vice President, Intelligent Automation, Robotic Process Automation, Operational Risk
Massachusetts Financial Service (MFS)

Krishnan Krishnaiyer PhD, Director, Enterprise Business Improvement at Marathon Petroleum Corporation

Krishnan Krishnaiyer PhD

Director, Enterprise Business Improvement
Marathon Petroleum Corporation

Bhavdeep Singh Sethi, Associate Vice President & Head of Intelligent Automation/Digital Process Operations at HCL Technologies

Bhavdeep Singh Sethi

Associate Vice President & Head of Intelligent Automation/Digital Process Operations
HCL Technologies

IE | VS
Morey Thompson, Finance Director - Shared Service & RPA at Essilor of America

Morey Thompson

Finance Director - Shared Service & RPA
Essilor of America

Henry Lyles, Director, Global Business Services, Data Excellence & Automation at McDonald's Corporation

Henry Lyles

Director, Global Business Services, Data Excellence & Automation
McDonald's Corporation

Henry Lyles, Director, Global Business Services Data Excellence & Automation at McDonald's Corporation

Henry Lyles

Director, Global Business Services Data Excellence & Automation
McDonald's Corporation

TECHNOLOGY BUSINESS LOUNGE

1:25 pm - 1:55 pm PANEL DISCUSSION: Infrastructure Designed to Unleash Optimal Process Improvement Results
IE | VS


DEVELOPER LOUNGE

8:00 am - 8:30 am USE CASE: Abstract soon to come!
Jomel Angat, Product Owner, Smart Process Automation & Robotics Center (RPA & AI) at Fannie Mae

Jomel Angat

Product Owner, Smart Process Automation & Robotics Center (RPA & AI)
Fannie Mae

BEYOND RPA

8:00 am - 8:30 am CLIENT USE CASE: The Integrated Automation Platform (IAP)


Rick Koo, Digital Product Experience Leader at Mercer

Rick Koo

Digital Product Experience Leader
Mercer

1:55 pm - 2:00 pm 5-Minute Transition Break

PROCESS IMPROVEMENT

Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions.
You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject!

IA MATURITY LEVEL GUIDE:
Early Adoption = EA
Implementation & Evolving = IE
Mature & Scaling – MS
Various Stages – VS



DATA INTEGRITY

2:00 pm - 2:30 pm USE CASE: Successful IA Programs Are Only As Good As the Integrity of Your Data
EA | VS
Richard Mackey, Senior Vice President, Information Technology at Intalere

Richard Mackey

Senior Vice President, Information Technology
Intalere

ENHANCED CUSTOMER DELIVERY

2:00 pm - 2:30 pm Improved Call Center Customer Experience by Optimizing Processes
IE | VS
Mônica Azzali Bello, Global Director - GBS People Services at General Motors

Mônica Azzali Bello

Global Director - GBS People Services
General Motors

SQUARE PEG IN A ROUND HOLE

2:00 pm - 2:35 pm CLIENT CASE STUDY: Automating Less Standardized & Smaller Volume Processes
EA | VS


TECHNOLOGY BUSINESS LOUNGE

2:00 pm - 2:30 pm PANEL DISCUSSION: IA Infrastructures Built on the Principles of Program Consistency, Accuracy, Transparency & Compliance
IE | VS
Jomel Angat, Product Owner, Smart Process Automation & Robotics Center (RPA & AI) at Fannie Mae

Jomel Angat

Product Owner, Smart Process Automation & Robotics Center (RPA & AI)
Fannie Mae

DEVELOPER LOUNGE

8:00 am - 8:30 am USE CASE: Utilizing Intelligent/Smart OCR In RPA: How to Use Cod to Extract Data
Anshuman Das, Director of Robotics & Testing at Warner Bros. Entertainment Group

Anshuman Das

Director of Robotics & Testing
Warner Bros. Entertainment Group

BEYOND RPA

8:00 am - 8:30 am CLIENT USE CASE: The Integrated Automation Platform (IAP)


2:30 pm - 2:35 pm 5-Minute Transition Break

IA PROJECT MANAGEMENT

Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions.
You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject!

IA MATURITY LEVEL GUIDE:
Early Adoption = EA
Implementation & Evolving = IE
Mature & Scaling = MS
Various Stages = VS


ROBOTIC PROCESS AUTOMATION ROADMAP

2:35 pm - 3:05 pm Tried & True RPA Implementation Roadmaps
EA
Nidal Nasr, Director, IAG Transformation & Automation Internal Audit Group at AIG

Nidal Nasr

Director, IAG Transformation & Automation Internal Audit Group
AIG

Liz Capell, Director, Process and Service Management at Sysco

Liz Capell

Director, Process and Service Management
Sysco

MS | VS
Marlee Laks, Director, GCS Process Automation CoE at American Express

Marlee Laks

Director, GCS Process Automation CoE
American Express

Steve Carpenter, Executive Director, Global Business Services Digital at Merck

Steve Carpenter

Executive Director, Global Business Services Digital
Merck

Matthew Gustitus, Director, Automation - Integrated Services, Finance at Eli Lilly and Company

Matthew Gustitus

Director, Automation - Integrated Services, Finance
Eli Lilly and Company

John Cottongim, CFA, Automation Director  Mars Global Services at Mars

John Cottongim

CFA, Automation Director Mars Global Services
Mars

MS | VS
Özgür Genç, Head of Global Intelligent Automation & Shared Services - OTC at Procter & Gamble

Özgür Genç

Head of Global Intelligent Automation & Shared Services - OTC
Procter & Gamble

Apurva Mehta, Executive Director - IT Strategy, Data & Digital Transformation at Aon

Apurva Mehta

Executive Director - IT Strategy, Data & Digital Transformation
Aon

Bart Kellerman, CEO & Founder at Capital Acquisition, LLC

Bart Kellerman

CEO & Founder
Capital Acquisition, LLC

TECHNOLOGY BUSINESS LOUNGE

2:35 pm - 4:50 pm PANEL DISCUSSION: Overcoming Enterprise Technical Obstacles
MS | VS
Roderick Kaleho, Director Security & Risk at Cargill

Roderick Kaleho

Director Security & Risk
Cargill

Rene E. Laurencot, Senior Information Manager, IM – Information Management, CTS – Clinical  Trials Solutions, GPD – Global Product Development at Pfizer

Rene E. Laurencot

Senior Information Manager, IM – Information Management, CTS – Clinical Trials Solutions, GPD – Global Product Development
Pfizer

BEYOND RPA

8:00 am - 8:30 am CLIENT USE CASE: The Integrated Automation Platform (IAP)


"THE IA RACE"

Please note, all “The IA Race” participates must bring their own laptops that will be utilized to perform the tasks at hand.
We apologize, but IQPC/SSON will not be providing laptops for the “The IA Race”.
If you would like to participate in the “The IA Race”, you must sign up upon registering for the overall event.

Train - If you are an IA Developer, and/or likeminded IA technical enthusiast, then join us for the friendly competition of IA technical challenges structured as a game that will require you to complete a series of IA Developer technical projects and tasks. To win the "The IA Race", you must finish all the projects in the allotted time to do so and per the guidelines set forth by our IA Developer Bot Board members - as well as present your final results to your game peers (during Part 4 of the game). There will be several "The IA Race" categories to strive to be the winner of and prizes will be awarded to all winners!

Additional information soon to come!
Jomel Angat, Product Owner, Smart Process Automation & Robotics Center (RPA & AI) at Fannie Mae

Jomel Angat

Product Owner, Smart Process Automation & Robotics Center (RPA & AI)
Fannie Mae

Vince DiMascio, Chief Technology Officer at Berry Appleman & Leiden LLP

Vince DiMascio

Chief Technology Officer
Berry Appleman & Leiden LLP

Rene E. Laurencot, Senior Information Manager, IM – Information Management, CTS – Clinical  Trials Solutions, GPD – Global Product Development at Pfizer

Rene E. Laurencot

Senior Information Manager, IM – Information Management, CTS – Clinical Trials Solutions, GPD – Global Product Development
Pfizer

Sameer Naik, SAP Technology and Intelligent Automations Leader at Conagra Brands

Sameer Naik

SAP Technology and Intelligent Automations Leader
Conagra Brands

Edward Brooks, Founder at The RPA Academy

Edward Brooks

Founder
The RPA Academy

3:05 pm - 3:35 pm CLIENT USE CASE: Scaling Up, Not a Conversation Just for Mature IA Programs



3:35 pm - 4:05 pm CLIENT USE CASE: Impactful Solutions to Overcome the Legacy “Work Around”



4:05 pm - 4:40 pm Afternoon Networking Break & Demo Drive Continued

4:40 pm - 5:10 pm CLIENT USE CASE: Delivering a Next Generation Employee Experience



5:10 pm - 5:55 pm KEYNOTE ADDRESS: Taking the Fear Factor Out of IA Data Security

Ann Barron-DiCamillo, Vice President, Cyber Threat Intelligence & Incident Response at American Express

Ann Barron-DiCamillo

Vice President, Cyber Threat Intelligence & Incident Response
American Express

5:55 pm - 6:00 pm Close of Main Conference Day One

6:00 pm - 6:00 pm Networking Cocktail Party