Sam is an experienced leader who specializes in leveraging technology to solve meaningful business problems and improve the customer experience. He has a high competency in automation techniques, which helps companies maximize their automation program benefits. In his current role, Sam leads the Business Automation team at GM Financial where he is responsible for deploying automation solutions for internal business partners. Prior to GM Financial, Sam was a Managing Consultant for ISG’s automation practice and before that, he was an automation program manager at AT&T.
Identifying the right candidates for automation can often be a hit or a miss. One of the key challenges can be a lack of focus (or the wrong one) for the purpose of why you’re automating in the first place. Join this session to understand how to identify the most value-driven automation opportunities, whether it be for RPA, AI and/or ML, and boil down the decision to fiscal opportunity.