26 - 27 February, 2019 | PARKROYAL Darling Harbour, Sydney, NSW

Conference Day One: Tuesday, 26th February 2019

8:30 am - 9:00 am Coffee & Registration

9:00 am - 9:10 am Opening Remarks from Conference Chairperson

9:10 am - 9:50 am Session reserved for Edgeverve

9:50 am - 10:30 am Session reserved for Eclair Group

10:30 am - 10:50 am Speed Networking

10:50 am - 11:20 am Morning Tea

11:20 am - 11:50 am Transitioning To An Efficient & Scalable Intelligent Automation Model Through A Robust Governance Framework

Credit Suisse started its process re-engineering and automation journey over a couple of years back, with initial focus on RPA. With increasing maturity and deployment of RPA, the focus is now shifting towards more complex automation, to augment human decision making processes through Machine Learning and AI. In this session Uday shows you how the business is enabling such a transition at scale in a standardized manner

  • Credit Suisse's opportunity identification framework across a complex organization with varied business lines and processes
  • The operating model deployed to sustainably scale automation practices across the business
  • Examples of successful AI/ Automation deployments across KYC, Payments processing, asset servicing
Uday Singh, Head Process Automation and Robotics at Credit Suisse (USA)

Uday Singh

Head Process Automation and Robotics
Credit Suisse (USA)

11:50 am - 12:20 pm EMERGING TECHNOLOGIES: Predicting Trade Settlement Risks Through Predictive Analytics and RPA to Save Time For Value-Add Tasks and Minimising Trade Risks

BNP Paribas has developed Smart Chaser, a trade matching tool built to automate trade processing services such as predicting trade settlement risk and benchmarking broker performance. This process provides BNP Paribas’ clients the ability to predict the likelihood of a delayed trade matching, speed up and simplify the post trade process and remove the need for manual intervention. Additionally, BNP Paribas has understood that high volume and repetitive tasks are quick wins with automation, however through their trials and journey, they have found that not all ideas raised would make strategic business cases. Realising this, BNP Paribas is able to venture into intelligent automation confidently, through establishing the right framework and training to empower its workforce with the right knowledge, approach and tools. In this session Mark will provide insight into:

  • Building a matrix to identify which process is a legitimate user case Training and managing teams to take ownership of ideas to push improvement
  • Using machine learning and predictive analysis to deliver risk management services
  • Rolling out the Smart Chaser tool on a global scale will have a significant impact of streamlining the middle office operational process
  • Setting the right education and training process to be agile from initial pilot phase to deployment
Mark Wootton, Head of Custody Products at BNP Paribas ANZ

Mark Wootton

Head of Custody Products
BNP Paribas ANZ

12:20 pm - 12:50 pm Bringing Together RPA and ML Through Strategic Team Structure and Data Mining To Extract, Collect and Fulfill Missing Yellow Pages Customer Information

Sensis has made extensive progress in the automation field and is now a couple of years mature in their intelligent automation journey. Having moved past the initial struggles and milestones of transformation buy-in, governance models and necessary business contextualization, they are now able to blend RPA and cognitive intelligence to achieve scaled business outcomes. In this session hear how Sensis:

  • Leverage RPA at scale to assist the delivery of business value Sensis’ 5 recommendations of how to move past simple automation tasks
  • Develop business engagement models to successfully integrate automation solutions
Pete Crawford, Head of Data, Analytics & Automation at Sensis

Pete Crawford

Head of Data, Analytics & Automation

12:50 pm - 1:50 pm Lunch

1:50 pm - 2:20 pm GOVERNANCE/ STRATEGY: Using Solutions Design Analysis To Enable Automation At Scale and Deploy Your COE With Confidence

The first step to understand how to create standard models is to dive deep into the intricacies of each process and assess the complexity of each. With a proper framework and approach in analysing each process, you are able to better decide which solution is applicable to the problem. Tim Johnson provides guidance on how to employ effective analysis in order to start taking first steps towards intelligent automation.

  • Assessing which decisions are necessary to automate
  • Exploring how to aggregate and organize data: pattern matching
  • How to approach solutions design analysis
  • How to work with your data science team
  • What pre-processing of data does for your deployment
Tim Johnson, Head of Insurance Delivery Operations at Suncorp

Tim Johnson

Head of Insurance Delivery Operations

2:20 pm - 2:50 pm AMP Case Study: Developing a POC to Generate Financial Statements Automatically Through OneSource to Reduce Reporting Errors

Once the general financial statements for the fiscal year have been consolidated, AMP required a tool to generate the report pack without having to allocate additional labour and hours to check through the consistency of statements and being able to track changes made to the report. This tool was built to prepare financial reports, notes to the accounts, and ultimately improve the quality and accuracy of reporting. The main driver for automation at AMP is to reduce manual effort wherever necessary to create opportunities for value-added tasks and creating a liquid workforce to be more apt with digital solutions. In this session, Lina will go through:

  • Building the right governance and control & communicating the impact of integrating robotics
  • Integrate validation checks, and audit trail features into your tools to observe accounting errors and inconsistency
  • Developing a POC and strategy of deployment to realise ROI within a year
  • AMP’s approach to automation, RPA Journey, and vision
  • Other example cases of implementing automation to selected processes
  • Assessing the right tools to enable automating manual activities
Lina Badethalav, Senior Manager of Finance Systems and Data at AMP

Lina Badethalav

Senior Manager of Finance Systems and Data

2:50 pm - 3:20 pm Empowering Staff With AI Technology To Increase Private Seller Consumer Experience, Reduce Operation Cost and Increase Customer Satisfaction

Carsales.com has developed new AI technology to assist employees with the process of purchasing online ads, rather than to replace humans completely. Previously, this process required a small team to manually scan through thousands of ads a day requiring hours from each staff.. The new AI technologies they have developed augment the employees with the further extension to let employee to customize and tweak the AI tool to optimize their own processes and ultimately improve customer experience. In this session Gavin will explain:

  • Value-add benefits of integrating AI peacefully with human force: eliminating need to reduce head-count
  • Building an AI tool alongside Cyclops and other AI tech to automatically verify and check private ads to eliminate manual checking
  • Making your AI tool a functional product that engages staff and augments roles
  • Benefits of practical R&D in your piloting phase moving forward into execution
Gavin Soebiantoro, Senior AI Software Engineer at Carsales.com

Gavin Soebiantoro

Senior AI Software Engineer

3:20 pm - 3:50 pm Afternoon Tea

Interactive Discussion Groups (IDGs)


Jothi Periasamy, Chief Data Scientist at MIT Sloan School of Management (US)

Jothi Periasamy

Chief Data Scientist
MIT Sloan School of Management (US)


Nicki Doble, Global Program Manager at QBE Insurance

Nicki Doble

Global Program Manager
QBE Insurance

IDG Three

Pauline Farrell, Director: Teaching and Learning (Global) at Navitas

Pauline Farrell

Director: Teaching and Learning (Global)

The sentiment that bots are designed to replace humans is prevalent; to prevent any hostility it is important to involve your work force early & communicate clearly your transformation journey. With that in mind, this session will address:

  • How to document the process of IA journey with your management and workforce?
  • Making good business cases to harness an appetite for change
  • How to create an interaction between bot and user to ease adoption in order to upskill your workforce to higher value-adding services?
  • Working on redefining job responsibilities and processes to assist in value realisation
  • How to decide the right make-up of solution providers, outsourced services, and in-house capabilities for your automation strategy?

Lynn Penny, Group General Manager Procurement at Mirvac

Lynn Penny

Group General Manager Procurement

Tim Johnson, Head of Insurance Delivery Operations at Suncorp

Tim Johnson

Head of Insurance Delivery Operations

Chris Howes, General Manager - Intelligent Process Automation (RPA) at Incitec Pivot

Chris Howes

General Manager - Intelligent Process Automation (RPA)
Incitec Pivot

5:20 pm - 5:30 pm Day One Closing Remarks

5:30 pm - 5:30 pm End Conference Day One