26 - 27 February, 2019 | PARKROYAL Darling Harbour, Sydney, NSW

Conference Day Two: Wednesday, 27th February 2019

8:30 am - 9:00 am Coffee & Registration

9:00 am - 9:10 am Opening Remarks from Conference Chairperson

9:10 am - 9:50 am Scaling From RPA To Intelligent Process Automation To Enable Digital Transformation

Girish Subramaniam - Head of Intelligent Automation, Bank Of The West (BNP Paribas USA)
Investing in transformative technologies such as AI or ML can be risky without proper planning, execution and integration. While most organizations have a foundation building for RPA, how does one actually move beyond this in a manner that incorporates intelligent automation sustainably and successfully? At Bank of The West, Girish has already set up such a foundation where the focus is all about “intelligent”, complex process automation and in this session shares how:

  • You can effectively chart a cost-effective & profitable operating model for IA
  • Delivering quick wins around IA for the business by leveraging your current RPA model
  • A use case using OCR, DocuSign and RPA was developed to improve banking processes
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Girish Subramaniam

Head of Intelligent Automation
Bank Of The West (BNP Paribas USA)

9:50 am - 10:30 am PANEL DISCUSSION: Assessing Your Progress and Circumstances To Determine Whether Intelligent Automation Is The Right Step To Take

Tim Barnes - Head of Robotic Process Automation, Telstra
Luke McConnell - Head of Operations & Transformation, ANZ Bank
Having an honest conversation of your company’s scope, cultural readiness, process transactions’ volumes, and budget can be an important first step to take into automation. Automating a bad process is still a bad process; therefore it is important to take the right steps to ensure that the right frameworks and infrastructure has been set to resolve any underlying issues in your operations before moving forward. Attend this session to learn:

  • What role will RPA play in your operations? What are important factors to consider?
  • With RPA in place, what more can I use to improve my processes? What are the right tools to use?
  • Besides a technical understanding, what is the right approach to managing my automation agenda? How do I structure my organization to enable scalable processes?
  • How do I narrate the right message for both leadership and employee buy-in?

Panellists:
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Tim Barnes

Head of Robotic Process Automation
Telstra

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Luke McConnell

Head of Operations & Transformation
ANZ Bank

10:30 am - 11:00 am Morning Tea

11:00 am - 11:30 am Optimizing Processes For Scale and Enabling Growth to Deliver Tailored Customer Experience Through An Agile Approach and Simplified Process Design

Michael Magee - Process Expert, ING DIRECT Australia
ING Australia’s objective with automation is to simplify processes in order to enable their customer’s objective with banking while maintain the high level of service. Whether the objective of the customer is to buy a house, save for a deposit and make the right decisions in scoring a personal loan, it is ING’s priority to ensure that their processes are designed to facilitate this goal. While the bank is currently experiencing a rapid and high volume of customer growth, they have learned how to execute RPA effectively to be able to account for the changing demands and needs of their customers. In this session Michael will showcase:

  • Designing lean processes through lean six-sigma to deliver excellence value to customers
  • Understanding your customer journey to map processes end-to-end while meeting regulatory compliance
  • An agile organization – Matching your targets with your vision in a sustainable manner
  • Leveraging RPA to break silos between existing systems to avoid inefficient automation
  • Assessing costs benefits while keeping customer in-mind
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Michael Magee

Process Expert
ING DIRECT Australia

11:30 am - 12:00 pm CASE STUDY: Leveraging Automation and Artificial Intelligence To Enhance Legal Service Delivery

Caryn Sandler - Partner + Chief Knowledge Innovation Officer, Gilbert + Tobin
Gilbert +Tobin fosters a healthy culture for innovation, and as a result they are able to adapt legal services to the disruption that is captivating traditional industries – those that deal in complex regulation and generations of rigid practices and processes. Having developed and patented a series of tools that automate searches in due diligence, the business has delivered a drastic reduction in time taken to complete time consuming, low value add tasks, resulting in an equivalent of $3 million saved in lawyer hours. In this session, Caryn will discuss:

  • Driving cultural change through a dedicated innovation unit – their strategy & work
  • Getting quick wins on the board to cut through the hype of intelligent automation solutions
  • Developing smart search software and other technologies to assist lawyers, improve efficiency, and meet growing client demands in legal service delivery
  • Using AI to improve the process of discovery and due diligence – how effectively utilising AI to reduce large data sets, recognise patterns and reduce manual hours taken to gain insights into documents
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Caryn Sandler

Partner + Chief Knowledge Innovation Officer
Gilbert + Tobin

12:00 pm - 12:30 pm Blending Machine Learning And Image Recognition To Automate Student Verifications For Mobile Offers, Improve Satisfaction & Drive Back Office Efficiency

Pareen Kunia - Chapter Lead - Automation, Spark NZ
Ben Townend - Product Owner, Platform Scaling and Optimization, Spark NZ
At Spark NZ, not only has the business embarked on a massive restructure towards agile principles but now has also seen the automation team venturing into innovative uses that move beyond basic RPA. Hear how the Automation Tribe conceptualized, iterated and delivered a robust application model that leverages ML and image recognition to reduce a verification time from 12 hours to 1-2 mins as well as save manual labor through an accuracy rate of 88%!

  • Using Google’s TensorFlow framework to develop a ML program that operates at high accuracy
  • Lessons on how best to plan for and deal with exceptions as you scale such application models across the business
  • Overcoming challenges with the OCR service to improve image recognition and standardization
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Pareen Kunia

Chapter Lead - Automation
Spark NZ

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Ben Townend

Product Owner, Platform Scaling and Optimization
Spark NZ

12:30 pm - 1:30 pm Lunch

1:30 pm - 2:10 pm Implementing Bot Learning, AI, and Data to Bring a New Frontier of Customer Experience and Risk Management In Banking

David Nichols - Chief Risk Officer, Xinja
Xinja is breaking ground in the banking and financial services sector by becoming a full-fledged digital bank. Leveraging data and integrating cognitive technologies has not only provided agility when navigating through a strict and highly regulated industry, but also the capability to deliver a complete customer-centric banking product. Hear how Xinja is able to:

  • Deliver real-time data analytics to enable your customers’ decisions and behaviours
  • Utilise a hybrid solution architecture to keep a balance between your business objectives and customer’s expectations
  • Translate your business statement to develop a real and functional product
  • Manage risk and compliance obligations on a real time basis through derived business intelligence
  • Cultivate a sustainable risk appetite and talent pool through Xinja’s 10 Golden Rules
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David Nichols

Chief Risk Officer
Xinja

2:10 pm - 2:50 pm CASE STUDY: How An AI Implementation Framework Improved An Oil & Gas Business’ Discovery and Spend

Jothi Periasamy - Chief Data Scientist, MIT Sloan School of Management (US)
In this session participants will learn how artificial intelligence reinvents mature fields of upstream oil and gas business. Also, you will gain real-world problem solving skills and knowledge by learning enterprise AI implementation framework to address some of the key business challenges which wasn’t resolved using traditional approach, including:

  • Identification of sick wells proactively
  • Predicting underperforming wells in the early stage
  • Incorporating new data in current sick well analysis
  • Overcoming data integration issues and inefficiencies caused by repetitive work
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Jothi Periasamy

Chief Data Scientist
MIT Sloan School of Management (US)

2:50 pm - 3:20 pm Afternoon Tea

3:20 pm - 4:10 pm Leveraging Preventative Machine Learning To Create A Model To Repair Pipes and Prevent Pipe Failure

Luther Uthayakumaran - Head of R&D, Sydney Water
Sydney Water operates a large network of water mains that is prone to failure but with the introduction of machine learning the utility company will be able to save millions in repairs. Partnering with Data61, this model which has been in its R&D stages for a year now is ready and being put in production throughout the Sydney Water’s networks. In this session, Luther will explain:

  • How to navigate around regulatory requirements while still testing the model
  • Integrating machine learning to pipe failure data to generate preventative insight
  • Working with universities and other strategic partnerships to bring scale to the model
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Luther Uthayakumaran

Head of R&D
Sydney Water

4:10 pm - 4:50 pm Developing A Compelling Student Offering Based On Intelligent Automation and Analytics

Samar Zutshi - Director of Innovation, Online Education Services
Online Education Services (OES) has leveraged automation and data analytical tools to better meet the needs of contemporary higher education students and ultimately meet the demands of the job market. Intelligent automation has been used to streamline manual and pain-staking processes, maintain staff engagement, foster cross functional collaboration, and provided new opportunities for their partners. In this session, Samar will provide insight on:

  • Case studies where automation and analytics resulted in better student outcomes
  • How to build use cases to improve stakeholder and dev teams buy-in
  • Working with your partner from pilot through to execution
  • Finding the right balance between human-curated taxonomy and machine learning
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Samar Zutshi

Director of Innovation
Online Education Services

4:50 pm - 5:00 pm Conference Closing Remarks

5:00 pm - 5:00 pm End Conference Day Two