Vince spent a lot of time at the cutting edge of AI initiatives through his time as the Head of IBM South Africa’s Advanced Analytics & AI division. His experiences have seen him tailor a well measured approach towards enabling true AI capability at Prudential Corporation not only at the front end but also within the business operations themselves that support various customer facing decisions. Organizations though have struggled to integrate various parts and systems associated with complex end-to-end processes to enable a straight through AI experience within their operations. In this workshop, Vince deep dives into use cases and examples across underwriting processes and various other business operations to show you how to truly make your operations and automation programs “intelligent”.
Key Learning Outcomes
- Bringing true, cognitive automation into your internal business operations – developing a robust pipeline and opportunity identification lens
- Overcoming challenges with integrating APIs, bots and various other systems and technologies across a complex automated business process
- Pushing RPA beyond IF and Then decisions to ones that make decisions on data-supported confidence levels across decision outcomes