ING is committed to uplifting their Automation programme to streamline processes and deliver value-added products and services to their customers. In this session, Michael shares the lessons learnt throughout ING’s RPA expansion initiatives and how they are leveraging process and cost efficiency.
Uplifting technical capabilities and talent to support Automation scalability
Best practices and lessons learned from identifying scripts to automate the right processes and reduce challenges in the delivery pipelines
How ING is leveraging learnings to up-skill their bot workforce with cognitive analytics capabilities
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