Michael Magee

Robotic Process Automation Lead ING Australia

Conference Day One: Wednesday, 26th February 2020

Wednesday, February 26th, 2020

12:00 PM ING Case Study: How ING is Scaling Its RPA Development to Drive Resource Efficiency and Significant FTE Cost Reductions

ING is committed to uplifting their Automation programme to streamline processes and deliver value-added products and services to their customers. In this session, Michael shares the lessons learnt throughout ING’s RPA expansion initiatives and how they are leveraging process and cost efficiency.

Key Themes:
  • Uplifting technical capabilities and talent to support Automation scalability
  • Best practices and lessons learned from identifying scripts to automate the right processes and reduce challenges in the delivery pipelines
  • How ING is leveraging learnings to up-skill their bot workforce with cognitive analytics capabilities

2:00 PM Process Analysis & Optimization

Join this discussion to focus on standardising and optimising processes to support automation and process efficiency.

Key Themes:
  • Overcoming pipeline issue through identifying scripts and backlogs
  • Re-designing processes to decide the correct process to automate
  • Improving customer outcomes and cost efficiency through uplifting workflow capacity

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda