Automation is widely recognised to drive significant cost efficiency and enable the human workforce to deliver higher value tasks. However, ensuring optimal customer uptake and satisfaction with automated service requires numerous considerations. In this session, Nevein shares her insights on Allianz’s self-service initiatives and uplifting customer service capabilities with automation and robotics. Specifically, she shares how to use automation to provide frictionless experience and effectively minimise human intervention.
Delivering reliable and efficient digital customer support with tools, such as IVR to manage high volumes and uplift workforce efficiency
Redesigning the customer journey to improve customer uptake of self-service tools and digital assets
Future of chatbots and AI-integrated customer service to deliver intelligent and frictionless customer experience
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.