Every organization has a manual process that can be automated to reduce costs and minimize errors. With the rapid growth of technology, more consumers are demanding cheaper and faster service, pressuring organizations to adapt or get left behind in the wake of innovation.
To this end, organizations can use Robotic Process Automation (RPA) to exponentially scale back-office output, while Intelligent Automation (IA) can be used to reduce human supervision required for more complex business decisions.
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This is a question on a lot of industries’ minds as they get to grips with RPA and look to the next phase of intelligent automation. What does cognitive mean and how should it be approached? What questions need to be asked and what steps should we take?
In this article we chat with Tilak Banerjee, Head of Shared Services, Conduent India and leading IA expert, on going cognitive. Tilak shares his experiences on what teams should do to prepare for cognitive, what questions they should ask and next steps to take.
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