This is a question on a lot of industries’ minds as they get to grips with RPA and look to the next phase of intelligent automation. What does cognitive mean and how should it be approached? What questions need to be asked and what steps should we take?
In this article we chat with Tilak Banerjee, Head of Shared Services, Conduent India and leading IA expert, on going cognitive. Tilak shares his experiences on what teams should do to prepare for cognitive, what questions they should ask and next steps to take.
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Early adopters are well aware that AI can enhance customer experience, effectively manage risk and compliance, and improve their operational efficiency, are now embarking on their AI journey to fully reap the benefits of this cognitive technology. This article will explore three of the key areas where AI can enhance business’ bottomline customer experience, operational efficiency and risks and compliance.
Artificial Intelligence has huge opportunities in improving how companies are perceived through their customer experience journey as well as their operational efficiency. Find out how AI can help enterprise mitigate risks.