leader with a proven 21 years of track record in identifying and
implementing process change. He has deep
experience in helping the adoption of both business and technology in
banking and insurance and a range of
other service industries, especially in relation to loan origination,
underwriting, claims processing , service delivery and loyalty management
His strong focus is enabling consistent high
quality customer and partner experience in building deep expertise in Smarter
Process Technology.. He has a deep
understanding of the customer journey to building from pilot to programme to
centre excellence for smarter process.. Having travelled extensively and gained
experience in different countries and with different cultures, he is able to
differentiate between local cultural variations and systemic weakness in
working practices in adopting Smarter Process and Robotic Process Automation
Check out the incredible speaker line-up to see who will be joining Kuah.
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