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Intelligent Automation Tech Glossary

  • Chatbots: Software that can simulate audio and written assistance through structured and unstructured data analysis.
    • Natural Language Processing: Programs that can process and analyze large amounts of people’s language to understand what they’re communicating.
    • Natural Language Generation: AI that can take structured data and turn it into conversational language.


    • Cognitive Intelligence: Combines different automation tools to make the most of not only structured data, but especially the growing volumes of unstructured information.
      • Machine Learning: A method of data analysis that automates analytical model building to learn from data, identify patterns and make decisions with minimal human intervention.
      • OCR: Optical Character Recognition enables the electronic conversion of hard copy images of typed, handwritten or printed text into machine-encoded text.


    • Process mining: Also known as automated business process discovery, this software helps users navigate legacy systems and analyses event logs to identify patterns and trends.
    • End-to-End Management Solutions: Business Process Management solutions that automate workflow and enables the combined solutions of RPA, process mining and navigation between system silos.


    • RegTech: Keep on-top of the changing regulatory landscape with this SaaS that reports, manages risk, and monitors transactions and compliance.
    • RPA: Robotic Process Automation mimics data entry and retrieval conducted by people. These tasks are often repetitive and labor-intensive but not complex.