January 28 - 30, 2019
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SaaS - What's all the Hype about?

By: Christina Aguis

Software as a service, or SaaS, is the practice of accessing software solutions over the internet on a per month basis through a browser. It is the most modern way of buying and accessing software in this day in age. Before SaaS, businesses and consumers would buy a physical version of the software, like on a compact disk, and then install it onto their computer.

It’s definitely appealing to modern businesses to adopt Saas – it offers seamless upgrades, initial low costs, easy adoption and integration and the ability to work remotely. But is the trend worth all the hype?

It’s been said that these trends usually involve innovation, flexibility and customer-first thinking – the rest is just really outdated ideas that should be left behind but there are doubts in using this trending software.

But 40-60 percent of users who sign up for a free trial of a SaaS application will use it once and never come back.


SaaS sits in what is known as “Cloud” but is formally named cloud-computing. Basically Cloud is the internet that lets employees, who are involved in the company’s software, work remotely or anywhere that has wifi.

Cloud allows easy adoption and upgrade by automatically having an updated version of the software every time a user logs in – instead needing to physically install the newest version every time an update comes out.

It is likely that in trying to cut costs and transform a business that you’ll adopt Cloud in a bigger way soon so you can be more scalable, save money, innovate and grow. 

Fifty percent of organizations now have a ‘Cloud first’ or ‘Cloud only’ policy, according to the North Bridge Cloud Computing Survey, while 90 percent use the Cloud in some way.  By 2019, it is expected that more than 30% of the 100 largest vendors' new software investments will have shifted from Cloud-first to Cloud-only.


But is Cloud safe? It’s been reported that major breaches within Cloud have been place – for example big household names, like Google Drive, LinkedIn and Evernote have all been breached. During the summer, Verizon – the largest US wireless carrier – had six million customers accounts exposed due to a misconfigured security setting on a Cloud server from ‘human error.’

Cybersecurity is a vital aspect of SaaS future. There is always a risk in storing data in the cloud but high concerns have caused SaaS companies to take security measure that are necessary.

Safety should be a main concern across companies, especially when companies on average receive 10.9 insider threats per month and global security attacks can costs billions of dollars, according to Lloyds Insurance. Going Hybrid can offer businesses a tighter grasp on security and control. However the cost is sufficiently higher to go Hybrid with “Private” Cloud.

Future of SaaS

Do concerns in Cloud’s security cause businesses to turn to artificial intelligence (AI) instead? According to the Harvey Nash 2019 Technology Survey, 42 percent of respondents said they were either profiting or saving money by using AI. However, 52 percent said that they used cloud services.

In the future SaaS is expected to adapt based on tech trends. AI is likely to play a major role as SaaS beings to incorporate it into their tools and improving user experience.

Lee Hawksley, senior VP of Salesforce APAC said that shifting to SaaS solutions came with challenges.

“You can’t just flick a switch and one day have lots of back office legacy monolithic on premise systems and the next day turn it all on in the cloud,” Hawksley said. “The transformation is a migration. Integration has become a big issue for our customers over the last 18 and as more companies move to the cloud there is a greater need to integrate those legacy on premise systems with multiple cloud systems to bring data together.”

More and more companies are going to be adopting SaaS as it moves out of the trending hot spots and into a mainstream service.

Be prepared now that SaaS is a mainstream service – your workplace could be adopting it next. 

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