When disruptive technologies such as RPA, Intelligent Automation and cognitive technologies are first introduced, it’s not uncommon for those spearheading such initiatives to encounter unprecedented levels of fear, confusion and resistance to change across all levels of the organization. With this in mind, we spoke to a handful of our 2017 Intelligent Automation New Orleans speakers about the road-tested change management strategies they leverage to not only drive adoption but spark cultural transformations. Here from experts such as:
John Cottongim, Automation Lead, Global Business Services– Automation Coe, AIG
Matt Gustitus, Director, Automation – Finance Shared Service Cente , Eli Lilly and Company
Margaret Kilian, Director, Global Process Expert, Record-to-Report, UCB, Inc.
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