Q&A with Mili Kapur, Corporate VP for Change Management at New York Life Insurance Company

Q&A with Mili Kapur, Corporate VP for Change Management at New York Life Insurance Company

We sat down with one of our expert speakers, Mili Kapur, Corporate Vice President for Change Management at New York Life Insurance Company, for a sharp Q&A on reducing internal resistance to change, onboarding ML, engaging key stakeholders to ensure leadership alignment and much more!

Questions discussed include:

  • What are your responsibilities at New York Life?
  • How can a united organizational vision of the future of work be communicated to reduce internal resistance to change?
  • ML requires software to be taught, but as leaders are we being patient with the learning process? How can we expect and anticipate a more understanding ML implementation process?
  • What one project has been your single biggest lesson and what did you learn?
  • In your crystal ball, what do you expect to occur in BFSI in the next 5 years?
  • Without giving too much away, what is one piece of advice you hope attendees walk away with from your workshop?

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