Robotic Process Automation in Shared Services: Hype or Reality? (Captive/Hybrid excluding BPO)
Is RPA really living up to its hype? SSON Analytics reviewed responses from over 130 SSC practitioners to discover the truth & myth of RPA. It is worth noting that as a result of this research, the two key findings are:
- RPA has the potential to automate many more processes than expected by non-RPA SSCs.
- The actual benefits of RPA surpass what most non-RPA respondents expect.
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