The AI 2020 Update is a refreshed look at our acclaimed AI2020 Report that the AI & Intelligent Automation Network produced last year. The AI & Intelligent Automation Advisory Board reviewed the questions asked in 2018 and delved deeper into the mindset of the corporate enterprise AI practitioner as we made our way into calendar 2019.
As you’ll see in the demographics – our audience is pretty evenly segmented around the globe and per industry. The AI & Intelligent Automation Network however is not evenly distributed in job function. We have an extremely senior-level group. Nearly a quarter (23.3%) of the AIIA Network is C-Level. 69.9% of AIIA is Director-level or above. There are some clear themes of the results:
1. Culture is the biggest challenge and opportunity
2. Predictive Analytics is a clear focus for global corporate enterprise
3. Linking initiatives to ROI is a focus but it’s still difficult to clarify
Global corporate enterprise AI practitioners are clearly still dealing with infrastructure issues related to talent and technology. End-to-end processes remain stubbornly carbon-based. Rule-based automation is truly not yet globally scaled across the majority of organizations. And yet, the AI & Intelligent Automation Network members went from 21%, having deployed Intelligent Enterprise solutions to over 44% in just one year’s time.
The stated goal for deployment is just under 83% by the end of 2020. Considering the fact that they’ve essentially got two years, and those ranks have doubled in one year – doubling again in two years is achievable. Incidentally, that same number was only 67% a year ago.
Global corporate enterprise is in fact slowly but surely transforming into the intelligent enterprise of tomorrow. Having said that, it will be more difficult for the roughly 50% of institutions who would like to be established, globally scaling or refining their scale program in AI by the end of 2020, to actually achieve that status.
This Futurum Research report is based on a 2019 quantitative study of 1,000 businesses in North America, varying from smaller organizations (fewer than 500 employees) to the enterprise (50,000 or more employees. The purpose of this study was to identify current and future trends in investments, deployments, and attitudes relating to automation adoption, including Robotic Process Automation (RPA), Artificial Intelligence (AI), and Intelligent Automation (IA) as they exist today, what we expect in the next 12 months, and what we see looking forward to 2025.
View the report to explore:
Today's demand to add intelligence to automation requires intelligent process orchestration and the ability to utilize highly advanced intelligent services in the cloud – such as NLP, OCR, OIR, and NLG. SSON's H2 Intelligent Automation Global Market Report is the sixth in the series of IA reports and will provide you with an overview of strategies that deliver truly intelligent automation.
Download the new report to explore:
The key to intelligent orchestration and decision-making lies in Machine Learning. Success, however, depends on the ability to tap vast quantities of unstructured data that contain the content and the context of the work to be done. Download the report to uncover the latest IA insights.
Brick and mortar institutions are being replaced by the ease and convenience of connected devices. Gen-Zers are growing up, getting jobs, and spending money. To remain relevant in the eye of today’s consumers, Banking, Financial Services and Insurance (BFSI) brands are deploying AI solutions to meet their customers where they are. By making customized recommendations, speeding up timely processes, and securing customer data, legacy enterprises and startups alike are maintaining relevance in this new era of technology.
View this new article to find out how:
We sat down with one of our expert speakers, Mili Kapur, Corporate Vice President for Change Management at New York Life Insurance Company, for a sharp Q&A on reducing internal resistance to change, onboarding ML, engaging key stakeholders to ensure leadership alignment and much more!
Questions discussed include:
Lack of effective change management is one of the leading causes of RPA 'failure.'
Despite this, change management is still woefully neglected in automation implementations. That's why this report examines the critical requirements in supporting change across IT, Business Process, and Organization & People – some of which are not intuitive and others frankly unique.
Download your guide on how to effectively support digital transformation here.
Gartner calls it hyper-automation, but other names include connected RPA and Intelligent Process Automation. Whatever you call it, combining RPA with more advanced computing tools has the power to rapidly deploy and scale automation through out your organization. When McKinsey cites reductions in straight through processing time by 50-60% and the automation of 50-70% of tasks for companies that have utilized an IPA framework, it’s time to explore how your organization can benefit!
This new industry-leading infographic covers the key benefits of intelligent process automation (IPA) with use cases of the technology in action within banking, financial services, and insurance. Organizations are actively using IPA to transform the customer experience, gain clarity over end-to-end process, develop new platforms, and win over senior leadership, all at a dramatically lower cost. But organizations are only scratching the surface of what's possible today – so stay ahead of the competition with IPA!
We spoke with one of our 2019 keynote speakers, Milind Nagnur, Chief Information Officer in the Enterprise Information Technology group at Wells Fargo. View this exclusive Q&A to uncover the latest AI happenings within banking and more specifically:
In this video, find out how 2019 speaker Myles Edwards, CCO and Counsel to Global Financial Firms, uses artificial intelligence to reduce laundering and ensure regulatory compliance. You'll also get to hear the answers to the following questions:
We spoke with one of our 2019 speakers, Mark Martiak, Senior VP,
Wealth Strategist and Financial Advisor at Premier Wealth Advisors. View
this exclusive Q&A to uncover the latest AI happenings within BFSI
industry and more specifically:
In preparation for Intelligent Automation for Banking, Financial Services and Insurance 2020, we wanted to share these exclusive past presentations with you. Inside you will find expert content on:
1. ELIMINATE FALSE STARTS & MISSTEPS ALONG YOUR IA JOURNEY WITH AGILE PRINCIPLES
Michael Edmonds, Robotics Process Automation Manager, Farmers Insurance
2. CASE STUDY: UTILIZING CONTINUOUS IMPROVEMENT AND AGILE METHODOLOGIES WHEN DEPLOYING BOTS AT VOYA FINANCIAL
Building an effective bot program is a hurdle for many shared services stakeholders. Voya Financial found a path that worked for them by using and developing an agile roadmap and by focusing on continuous improvement. Using these principles it is possible to deploy your own bots that are focused on your organizations needs. In this presentation, you will:
Jeff Machols, Vice President, Head of Continuous Improvement Center, Voya Financial
Kellie Tickell, Assistant Vice President, Intelligent Process Automation, Voya Financial
3. ENSURING IA PROGRAM SUSTAINABILITY BY PROVIDING YOUR AUDITORS & CONTROLLERS WITH WHAT THEY NEED FROM YOUR IA TEAMS
Tom Dixon, Senior Vice President - Senior Program Manager, Citizens Bank
AI presents BFSI organizations with the opportunity to curb the growing avalanche of data. Many established players in the banking, financial services and insurance (BFSI) industry are grappling with the challenges presented by nimble digital-led competitors disrupting traditional areas of their businesses. The message, for those who’ve chosen to listen, is loud and clear: the artificial intelligence revolution is here— disrupt or be disrupted.
It has become increasingly clear that corporate enterprise practitioners must scale intelligent automation.This intelligence report discusses what you can do right now to transform your enterprise - before your competitors surpass you.
Topics covered within include: