PMP, Application Technology Leader
Chatbots, Bots and Lessons Learned
Wednesday, January 30th, 2019
IA journeys start with deterministic automation, focusing on saving time and effort by utilizing bots to automate repetitive and rule-based business processes. As the starting point in the automation continuum, RPA capabilities identify inefficiencies and automate a part or the whole process with bots. Going beyond RPA deployment, when a business starts analyzing data to make future predictions is considered the predictive phase. Building and managing this repository of knowledge over time to derive evolved patterns and aid business decisions propels an enterprise towards the cognitive phase of automation which is accomplished through artificial intelligence.