Senior Director, Strategic Program Delivery
Royal Bank of Canada
Chatbots, Bots and Lessons Learned
Wednesday, January 30th, 2019
9:00 AM PANEL DISCUSSION: DOES IA’S PROMISE OF REDUCING AN ORGANIZATION’S HARD & SOFT COSTS ACTUALLY INCREASE ITS PROFITS?
We’ve all heard the choir singing the “Benefits of IA Tune” countless times before, but is there actually truth in the lyrics? Can you build a business case your C-Suite will buy into based upon your math that proves bots increase your organization’s profits?Answer: Yes!
In this session, we will conduct a deep dive Reality Check into:
- How to calculate the gain from investment into IA to determine the ROI of investment on a short and long-term basis
- Common cross-functional hard and soft costs that can be reduced by IA and how to size up both on a program’s operational and financial savings assessment level
- Whether the savings to your organization outweigh the associated expenses
While servicing millions of clients through repetitive work, the BFSI community was one of the first to adopt Robotic Process Automation to create efficiencies and additional capacity handling by automating these tasks. As organizations mature their Robotics Capabilities, the need for a smarter robotic fleet has become more apparent due to the need for expanding bot ingestion capabilities (structuring & consuming data) and making complex decisions while processing. With the AI tech industry evolving rapidly and the removal of barriers to AI adoption in organizations, the feasibility and cost-effectiveness for the BFSI to leverage AI for augmenting their robotics programs has become natural next step.
In this session we will explore:
§ What is AI?
§ How does AI tie in with Robotics and Process Transformation?
§ Example of an IA application
§ Things to consider when starting your journey of intelligent automations