MAY 29-31, 2019
Toronto, Canada

Main Conference: Day One

Start of Main Conference: Day One

8:45 am - 9:15 am Registration & Breakfast

Steven James Wilson, VP, Information Systems & Information Technology at Holland Bloorview Kids Rehabilitation Hospital

Steven James Wilson

VP, Information Systems & Information Technology
Holland Bloorview Kids Rehabilitation Hospital

9:30 am - 10:30 am OPENING KEYNOTE: Increase Your Innovative Edge, Improve Company Culture and Upskill Your Workforce Through Accelerating AI Technologies

Intelligent automation is having a profound impact on how organizations can accelerate their strategies for enhancing the customer experience, along with enhancing
their service provider capabilities. Disruption is now a strategy, of which companies through AI research and development can integrate institutional expertise to
accelerate their IT programs.
Karl Martineau, Chief Information Officer at Legal Aid Ontario

Karl Martineau

Chief Information Officer
Legal Aid Ontario

PILOTING: Launching a Successful Intelligent Automation Platform

10:30 am - 11:30 am Technology Demo Drive & Morning Coffee Break

Solutions Speed Dating with a twist! Preview the IA tools that will feature in the Process Improvement Clinics at our Demo Drive along with the opportunity to win some
fabulous prizes along the way!

11:30 am - 12:15 pm Vendor Selection: Choosing the right partner to begin your journey

With 50 percent of companies utilizing or planning to utilize only RPA at this point, deciding which RPA vendor to use is a very important choice. In this session you will
learn from companies on how they selected a partner for their RPA journey along with how they built off those early selections as they move further along with their
implementation. Sit in on this session in order to:
Understand process requirements for a successful vendor partnership
Work within budget requirements and licensing terms
Determine scalability and workability
Mathieu Rebeiro, Director Automation, Enterprise Operations, T&O at Royal Bank of Canada (RBC)

Mathieu Rebeiro

Director Automation, Enterprise Operations, T&O
Royal Bank of Canada (RBC)

12:15 pm - 1:00 pm POWER OF SMART AUTOMATION: FROM HUMAN INTELLIGENCE TO BOTASTIC TRANSFORMATIONS

Intelligent AI-Powered Automation can deliver meaningful results within the enterprise. Hear how Northstar digital solutions was able to deliver the power of automation
to drive enhanced customer experiences, employee engagement and profitable growth for Polaris Transport Group across their enterprise.
Why automate?
What to automate?
When to automate? Cost vs ROI
How to automate?
Measure and Manage
Dave Brajkovich, Chief Technology Officer at Polaris Transport

Dave Brajkovich

Chief Technology Officer
Polaris Transport

1:00 pm - 2:00 pm Networking Luncheon

Interactive Discussion Groups

2:00 pm - 3:25 pm IDG 1: Examining Intelligent Automation with regards to the Canadian Talent Crunch


Karl Martineau, Chief Information Officer at Legal Aid Ontario

Karl Martineau

Chief Information Officer
Legal Aid Ontario

2:00 pm - 3:25 pm IDG 2: INTELLIGENT AUTOMATION: STARTING SMALL AND GROWING ORGANICALLY.


Ned Marks, Senior Sales Manager at Softmotive

Ned Marks

Senior Sales Manager
Softmotive

2:00 pm - 3:25 pm IDG 3: AUTOMATION: ARE YOU GETTING IT ALL WRONG?

Tips & lessons learned from 100+ clients on how to implement, accelerate and succeed with your automation program - so you can get it right!
Mark Davison, Partner & Global Lead at Information Services Group (ISG)

Mark Davison

Partner & Global Lead
Information Services Group (ISG)

2:00 pm - 3:25 pm IDG 4: HOW TO QUANTIFY BUSINESS BENEFITS & RISKS OF THE UNKNOWN WITH MACHINE LEARNING?


Ebram Ayad, Senior Manager, Robotic Automation & AI Initiatives at Royal Bank of Canada (RBC)

Ebram Ayad

Senior Manager, Robotic Automation & AI Initiatives
Royal Bank of Canada (RBC)


3:25 pm - 3:45 pm Afternoon Refreshment Break

DEPLOYMENT: Moving Past the RPA Stage into Maturity

IMPROVING YOUR CUSTOMER SERVICE EXPERIENCE WITH THE HELP OF CHAT BOTS
In a digitally changing world people are expecting a new level of customer service. The challenge becomes how you improve speed and accuracy while still maintaining
the same level of human customer service. Join this session to learn the common pitfalls regarding Chat bots and Customer Service and how companies are combating
this. In addition we will learn the benefits of the new technology.
Machine Learning and Artificial Intelligence with regards to Chat bots enabling real-time interaction
Increasing speed and accuracy of current customer service
Josué Batista, Managing Director at Josué Batista  Managing Director and Co-Founder - Pittsburgh CDX International Speaker and creator of "What and Why First" Pittsburgh CDX

Josué Batista

Managing Director
Josué Batista Managing Director and Co-Founder - Pittsburgh CDX International Speaker and creator of "What and Why First" Pittsburgh CDX

4:30 pm - 5:15 pm Robotic Process Automation & Artificial Intelligence for Customer Impact

Using RPA in the Cloud is a plug and play solution that can show results very quickly. Companies are able to see the benefits without the complex implementation of
on premise solutions. In this session we will discuss the benefits and pitfalls of RPA in the Cloud along with whether it is a viable solution long term.
How realistic is scalability of RPA using the cloud?
Addressing securing issues associated with cloud based implementation
What is the competitive edge?
Ash Dhupar, Chief Analytics Officer at Publishers Clearing House

Ash Dhupar

Chief Analytics Officer
Publishers Clearing House

5:15 pm - 6:00 pm CLOSING KEYNOTE THE POWER OF AI THROUGH EDUCATION

There is only so much impact that can be made if we create within a bubble. This applies to - everything - and AI is no exception. How might we experience the power
of AI - and what does how we learn, teach and design have to do with it?
Addressing fears and myths in AI
The future of AI through early education
Inclusive design & solving complex problems
Carolyn Van, Co-Founder,  Director, Program Design at Canada Learning Code, DIG Community Lab + Innovation Hub

Carolyn Van

Co-Founder, Director, Program Design
Canada Learning Code, DIG Community Lab + Innovation Hub

Welcome Cocktail Reception

Close of Conference Day One