MAY 29-31, 2019
Toronto, Canada

Main Conference: Day One

Start of Main Conference: Day One

8:15 am - 8:45 am Registration & Breakfast

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Steven James Wilson

VP, Information Systems & Information Technology
Holland Bloorview Kids Rehabilitation Hospital

9:00 am - 9:45 am OPENING KEYNOTE: Increase Your Innovative Edge, Improve Company Culture and Upskill Your Workforce Through Accelerating AI Technologies

Karl Martineau - Chief Information Officer, Legal Aid Ontario
Intelligent automation is having a profound impact on how organizations can accelerate their strategies for enhancing the customer experience, along with enhancing
their service provider capabilities. Disruption is now a strategy, of which companies through AI research and development can integrate institutional expertise to
accelerate their IT programs.
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Karl Martineau

Chief Information Officer
Legal Aid Ontario

PILOTING: Launching a Successful Intelligent Automation Platform

CASE STUDY: AUTOMATION EVERYWHERE: EVERYONE IS DOING IT, BUT HOW DO I BEGIN MY JOURNEY?
Intelligent Automation is becoming a necessity in today’s age of Digital Transformation. Many companies are rushing to jump on the band wagon without a clear view
into what the overall outcome should be. In this session you will hear from a company that successfully launched an Intelligent Automation program and how they set
a framework for a successful outcome. After this session you will be able to:
Gain an understanding of complex IA systems
Set realistic goals and outcomes from the very beginning
Identify who should be part of the process
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Joe Leo

Director, Automation (RPA)
Loblaw Companies Limited

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John Vacheresse

Director, Application COE Finance, Real Estate & Procurement Solutions
Loblaw Companies Limited

10:30 am - 11:30 am Technology Demo Drive & Morning Coffee Break

Solutions Speed Dating with a twist! Preview the IA tools that will feature in the Process Improvement Clinics at our Demo Drive along with the opportunity to win some
fabulous prizes along the way!

11:30 am - 12:15 pm Vendor Selection: Choosing the right partner to begin your journey

Mathieu Rebeiro - Director Automation, Enterprise Operations, T&O, Royal Bank of Canada (RBC)
With 50 percent of companies utilizing or planning to utilize only RPA at this point, deciding which RPA vendor to use is a very important choice. In this session you will
learn from companies on how they selected a partner for their RPA journey along with how they built off those early selections as they move further along with their
implementation. Sit in on this session in order to:
Understand process requirements for a successful vendor partnership
Work within budget requirements and licensing terms
Determine scalability and workability
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Mathieu Rebeiro

Director Automation, Enterprise Operations, T&O
Royal Bank of Canada (RBC)

12:15 pm - 1:00 pm POWER OF SMART AUTOMATION: FROM HUMAN INTELLIGENCE TO BOTASTIC TRANSFORMATIONS

Dave Brajkovich - Chief Technology Officer, Polaris Transport
Intelligent AI-Powered Automation can deliver meaningful results within the enterprise. Hear how Northstar digital solutions was able to deliver the power of automation
to drive enhanced customer experiences, employee engagement and profitable growth for Polaris Transport Group across their enterprise.
Why automate?
What to automate?
When to automate? Cost vs ROI
How to automate?
Measure and Manage
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Dave Brajkovich

Chief Technology Officer
Polaris Transport

1:00 pm - 2:00 pm Networking Luncheon

Interactive Discussion Groups

2:00 pm - 3:25 pm IDG 1: Examining Intelligent Automation with regards to the Canadian Talent Crunch

Karl Martineau - Chief Information Officer, Legal Aid Ontario

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Karl Martineau

Chief Information Officer
Legal Aid Ontario

2:00 pm - 3:25 pm IDG 2: INTELLIGENT AUTOMATION: STARTING SMALL AND GROWING ORGANICALLY.

Ned Marks - Senior Sales Manager, Softmotive

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Ned Marks

Senior Sales Manager
Softmotive

2:00 pm - 3:25 pm IDG 3: AUTOMATION: ARE YOU GETTING IT ALL WRONG?

Mark Davison - Partner & Global Lead, Information Services Group (ISG)
Tips & lessons learned from 100+ clients on how to implement, accelerate and succeed with your automation program - so you can get it right!
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Mark Davison

Partner & Global Lead
Information Services Group (ISG)

2:00 pm - 3:25 pm IDG 4: HOW TO QUANTIFY BUSINESS BENEFITS & RISKS OF THE UNKNOWN WITH MACHINE LEARNING?

Ebram Ayad - Senior Manager, Robotic Automation & AI Initiatives, Royal Bank of Canada (RBC)

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Ebram Ayad

Senior Manager, Robotic Automation & AI Initiatives
Royal Bank of Canada (RBC)


3:25 pm - 3:45 pm Afternoon Refreshment Break

DEPLOYMENT: Moving Past the RPA Stage into Maturity

3:45 pm - 4:30 pm Improving your Customer Service Experience with the Help of Chat bots

Josué Batista - Managing Director, Managing Director and Co-Founder - Pittsburgh CDX & International Speaker, What, Where & How
IMPROVING YOUR CUSTOMER SERVICE EXPERIENCE WITH THE HELP OF CHAT BOTS
In a digitally changing world people are expecting a new level of customer service. The challenge becomes how you improve speed and accuracy while still maintaining
the same level of human customer service. Join this session to learn the common pitfalls regarding Chat bots and Customer Service and how companies are combating
this. In addition we will learn the benefits of the new technology.
Machine Learning and Artificial Intelligence with regards to Chat bots enabling real-time interaction
Increasing speed and accuracy of current customer service
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Josué Batista

Managing Director
Managing Director and Co-Founder - Pittsburgh CDX & International Speaker, What, Where & How

4:30 pm - 5:15 pm Robotic Process Automation & Artificial Intelligence for Customer Impact

Ash Dhupar - Chief Analytics Officer, Publishers Clearing House
Using RPA in the Cloud is a plug and play solution that can show results very quickly. Companies are able to see the benefits without the complex implementation of
on premise solutions. In this session we will discuss the benefits and pitfalls of RPA in the Cloud along with whether it is a viable solution long term.
How realistic is scalability of RPA using the cloud?
Addressing securing issues associated with cloud based implementation
What is the competitive edge?
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Ash Dhupar

Chief Analytics Officer
Publishers Clearing House

There is only so much impact that can be made if we create within a bubble. This applies to - everything - and AI is no exception. How might we experience the power
of AI - and what does how we learn, teach and design have to do with it?
Addressing fears and myths in AI
The future of AI through early education
Inclusive design & solving complex problems
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Carolyn Van

Co-Founder, Director, Program Design
Canada Learning Code, DIG Community Lab + Innovation Hub

Welcome Cocktail Reception

Close of Conference Day One