MAY 29-31, 2019
Toronto, Canada
Josué Batista, Managing Director at Josué Batista  Managing Director and Co-Founder - Pittsburgh CDX International Speaker and creator of "What and Why First" Pittsburgh CDX

Josué Batista


Managing Director
Josué Batista Managing Director and Co-Founder - Pittsburgh CDX International Speaker and creator of "What and Why First" Pittsburgh CDX

Pre-Conference Workshops Day

Wednesday, May 29th, 2019


3:00 PM WORKSHOP C: Build your RPA Center of Excellence

Do you want to set your company apart as a leader in
the RPA space? Is your goal to stand apart from the
competition? Join this workshop and you will be able
to create a roadmap building out a tangible business
case to take back to your organization. The discussion
will be led by a successful early adopter of RPA with
experience of setting up the CoE for a leading global
brand. You will then join breakout sessions for an
interactive learning experience led from the perspective
of both leadership and practitioner.

Main Conference: Day One

Thursday, May 30th, 2019


3:45 PM Improving your Customer Service Experience with the Help of Chat bots

IMPROVING YOUR CUSTOMER SERVICE EXPERIENCE WITH THE HELP OF CHAT BOTS
In a digitally changing world people are expecting a new level of customer service. The challenge becomes how you improve speed and accuracy while still maintaining
the same level of human customer service. Join this session to learn the common pitfalls regarding Chat bots and Customer Service and how companies are combating
this. In addition we will learn the benefits of the new technology.
Machine Learning and Artificial Intelligence with regards to Chat bots enabling real-time interaction
Increasing speed and accuracy of current customer service

Main Conference: Day Two

Friday, May 31st, 2019



Check out the incredible speaker line-up to see who will be joining Josué.

Download The Latest Agenda