December 03 - 06, 2019
Hyatt Regency New Orleans

Main Conference Day One: Wednesday, December 4, 2019

8:00 am - 8:40 am REGISTRATION FOR MAIN CONFERENCE DAY ONE & NETWORKING BREAKFAST

Meet and mingle with your peers prior to the official start of Main Conference Day One.
Heather King, Divisional Director, SSON & Intelligent Automation Divisions at IQPC

Heather King

Divisional Director, SSON & Intelligent Automation Divisions
IQPC

8:50 am - 9:00 am CHAIRPERSON’S DAY ONE OPENING REMARKS

Pamela J. Wolfe

Chief, Enterprise Services Division NASA Shared Services Center
NASA

Do you ever wish you could be a fly on the wall at a Senior Leadership AI tech strategy meeting? Well better than that scenario, forget about a wall and sit comfortably in your conference seat to hear first-hand about the exciting and innovation AI technologies our AI Senior Leadership panelists have utilized, and/or are planning to roll out as part of their organization’s overall digital transformation initiatives. In addition to sharing their organization’s AI stories and use applications, they will also discuss the overall AI landscape, as it’s currently being used by other organizations – and will be utilized in the very near future.

In this session, topics of discussion will include, yet will not be limited to:
  • Top AI technologies to look out for in the next 5 – 10 years and why should you care about them now?
  • AI program challenges they have faced thus far and how they overcame a variety of program roadblocks
  • Artificial Intelligence, Machine Learning, Augmented Intelligence Deep Learning, Internet of Things (IoT), Virtual Reality, Chat bots, Blockchain, and much more

Pamela J. Wolfe

Chief, Enterprise Services Division NASA Shared Services Center
NASA

Vince DiMascio, Chief Technology Officer at Berry Appleman & Leiden, LLP

Vince DiMascio

Chief Technology Officer
Berry Appleman & Leiden, LLP

Tim Sheriden, Chief Accounting Officer at CIGNA Healthcare

Tim Sheriden

Chief Accounting Officer
CIGNA Healthcare

Samuel Best, Assistant Vice President, Business Automation at GM Financial

Samuel Best

Assistant Vice President, Business Automation
GM Financial

9:45 am - 10:15 am FIRESIDE CHAT: HOW TO ACHIEVE ENTERPRISE AGILITY AND SCALABILITY THROUGH A HUMAN-DIGITAL WORKFORCE

Join the fireside chat with automation experts and practitioners who will discuss how enterprises can harness the power of intelligent automation to build a capable, skilled, and a future-ready workforce for achieving higher agility and scalability. 

  • How to scale automation across the enterprise – challenges and opportunities
  • How to harness the power of intelligent automation to build a capable, skilled, and a future-ready workforce
  • How are enterprises embracing automation to enhance agility and scalability
Sateesh Seetharamiah, Vice President and Global Product Head at EdgeVerve

Sateesh Seetharamiah

Vice President and Global Product Head
EdgeVerve

Binu Surendranath, Global Process Owner - Finance Payout at Microsoft

Binu Surendranath

Global Process Owner - Finance Payout
Microsoft

10:15 am - 11:15 am MORNING NETWORKING BREAK & DEMO DRIVE

Meet with some of the leading Intelligent Automation solution providers by way of this fun and informative business speed-dating activity.

INTERACTIVE DISCUSSION GROUPS (IDGS)
During this part of the conference, delegates will be sorted into groups of 20 to take part in Interactive Discussions Groups (IDGs) around the below topics. Upon registering, you must choose your top two (2) IDG topics (11:15am & 11:55am IDGs) and everyone will rotate between their two (2) choices, in back-to-back 30-minute intervals. There will be a ten (10) minute transition break between your two (2) IDG selections. All conference attendees must pre-register for their two (2) IDGs upon registering for the event. If you do not pre-register for your IDGs, we’ll have to assign seating based upon demand and availability.

IDG #1 - Bolden 1

11:15 am - 12:25 pm IS RPA ALL YOU REALLY NEED?
  • Determining if RPA is all your organization, and/ or department needs to meet its process improvement objectives
  • Developing a RPA strategy that keeps things simple, yet also has the legs to evolve over time should your organization decide to bring in other IA technologies in the years ahead
Bill Hemmerly, RPA Lead at Darden Restaurants

Bill Hemmerly

RPA Lead
Darden Restaurants

IDG #2 - Bolden 1

11:15 am - 12:25 pm PROCESS MINING TO OPTIMIZE PROCESS AUTOMATION TRACKING & ANALYSIS
  • Automatic process visualization to see processes’ event types, flow, and variables
  • Root cause analysis, identifying event impacts
  • KPI analysis utilizing dashboards for following up on processes and if they meet KPIs
Ali Ahmad, PhD, Director at Louisiana Community and Technical College System- Manufacturing Extension Partnership

Ali Ahmad, PhD

Director
Louisiana Community and Technical College System- Manufacturing Extension Partnership

  • Various CoE model types and the pros & cons of each
  • Where should your CoE sit in the organization
  • Which areas of responsibility should rest under your CoE
  • Do you really need a CoE at your stage of IA maturity


Dr Linda Delbridge, Director of Business Development Automation at Information Services Group (ISG)

Dr Linda Delbridge

Director of Business Development Automation
Information Services Group (ISG)

IDG #4 - Foster 1

11:15 am - 12:25 pm BOOST YOUR HR DELIVERY UTILIZING IA TECHNOLOGIES
  • Which HR processes are best suited for IA technologies (employee sourcing/recruiting, onboarding, employee career development/ evaluations, benefits, etc.)
  • The outcomes you can expect from employing chatbots into your HR operations
  • Integrating ML & AI into HR IA systems -and the benefits of doing so
Curt Burghardt, Vice President, HR Shared Services & HR Systems at Unum

Curt Burghardt

Vice President, HR Shared Services & HR Systems
Unum

IDG #7 - Bolden 6

11:15 am - 12:25 pm IDG #7: INTELLIGENT OCR, COGNITIVE AUTOMATION TO ENHANCE YOUR RPA STRATEGY
Sponsors:
ABBYY
  • Types of document processes intelligent OCR and machine learning can automate
  • What can I expect when I add content intelligence to a robotic process
  • Understanding where Artificial Intelligence (AI) fits into the RPA journey


Reggie Twigg, Director of Product Marketing at ABBYY

Reggie Twigg

Director of Product Marketing
ABBYY

IDG #8 - Bolden 6

11:15 am - 12:25 pm IDG # 8: THE FUTURE OF WORK FOR WOMEN
  • What challenges are in place that cause the biggest hurdles to women in automation right now?
  • As Automation becomes an increasing reality in the workplace, what skills and knowledge should women pick up in order to anticipate this change?
  • How can women participate in designing the future of work, to ensure room is made for them?
  • As fields which are more populated with women become increasingly prone to automation, how can managers upskill and create opportunities for them?
Mini Suri, Former Head of Center of Excellence for Intelligent Automation at Uber

Mini Suri

Former Head of Center of Excellence for Intelligent Automation
Uber

IDG #9 - Bolden 6

11:15 am - 12:25 pm BENEFITS OF SCALED ATTENDED & UNATTENDED RPA
Sponsors:
Softomotive
  • Benefits of starting small and how doing so will lower risks
  • Starting small and growing along the way
  • Planning for scalability


Damien Frennet, Vice President - Americas at Softomotive

Damien Frennet

Vice President - Americas
Softomotive

IDG #10 - Empire A

11:15 am - 12:25 pm LAYERING RPA WITH ML, AI & NLP
  • How to determine which processes are most ideal to layer RPA with ML, AI & NLP
  • Next steps after you’ve fine tuned your process improvement objectives
  • Developing a long/short list of which ML, AI & NLP technologies would be compatible with your RPA & other technical infrastructures

Adrian Popescu

InfoSec RPA Lead
Fannie Mae

Tom Wilde, CEO at Indico

Tom Wilde

CEO
Indico

IDG #11 - Empire A

11:15 am - 12:25 pm SOLVING THE IA TECH TEAM’S WORKFORCE RUBIK’S CUBE
  • Overcoming the IA tech teams challenge by offshore workforces, managed by U.S.- based IA Heads and management teams
  • Is it financially feasible to build an entirely U.S.- based IA internal team?
  • How to manage the revolving door offshore workforce and is it possible to recruit and hold onto to these teams for the long haul?
Andy Quick, Director of Automation at Entergy

Andy Quick

Director of Automation
Entergy

IDG #12 - Empire A

11:15 am - 12:25 pm LOST IN TRANSLATION? - IA TECHNOLOGY & PRACTICES TERMS
Overview and group discussion regarding what are the common IA technologies and practices terms, why there’s so much confusion as to what the “correct” terms are and how to use them properly, with your business and IT teams, internal/external partners and vendors, so to ensure you’re all speaking the same language, so to avoid any unnecessary confusion that could cost your organization lost time and $$.
John Cottongim, Co-Founder & COO at Roots Automation

John Cottongim

Co-Founder & COO
Roots Automation

IDG #13 - Empire A

11:15 am - 12:25 pm AI, DATA MINING & NLP IN RISK ASSESSMENT & MANAGEMENT
  • How AI, data mining, and NLP can improve the risk assessment process by providing fast, accurate, and high-quality data analysis
  • The “here and now” of how these technologies are being utilized in the BFSI industry and how other industries can benefit from them as well
George Leu, Global Order Management Automation Technology Leader, Global Customer Collaboration, P&G - Global Business Services at Procter & Gamble

George Leu

Global Order Management Automation Technology Leader, Global Customer Collaboration, P&G - Global Business Services
Procter & Gamble

IDG #14 - Empire A

11:15 am - 12:25 pm RPA PILOT PROGRAM ESSENTIALS
  • Practical timelines to accomplish your RPA Pilot Program objectives
  • Identify and prioritize the processes that are ripe for RPA to ensure maximum program success
  • Technical nuts and bolts of launching a RPA program
  • How to evaluate your RPA Pilot Program’s success so to determine if it should stay intact, and/or be roll out to other areas of your organization
Tim Sheriden, Chief Accounting Officer at CIGNA Healthcare

Tim Sheriden

Chief Accounting Officer
CIGNA Healthcare

IDG #15 - Empire A

11:15 am - 12:25 pm IA TO GENERATE REVENUE & ENHANCE CUSTOMER INSIGHT/DELIVERY CONVERTING SALES LEADS INTO OPPORTUNITIES
Sponsors:
JiffyRPA
  • Targeted consumer insights derived from AI and how to utilize thereafter to reap the greatest rewards
  • Consumer/client trends data analytics to influence future pricing breaks, deals, sales, promotions, and improved customer service and product/ service quality and integrity


Sudhir Sen, Founder & Products Head at JiffyRPA

Sudhir Sen

Founder & Products Head
JiffyRPA

12:25 pm - 1:25 pm NETWORKING LUNCH BREAK

Enjoy a scrumptious lunch over lively IA conversation with your peers.


BOLDEN 1

1:25 pm - 1:55 pm USE CASE: THE POWER OF PROCESS TO TRANSFORM THE CUSTOMER TRANSFORMATION JOURNEY AT FIFTH THIRD BANK
Fifth Third Bank has been on its IA transformation journey for over 5 years, so it’s learnt a thing or two about the power of process (and people) to effect the deployment of technology. The most valuable thing Jason has learnt during his tenure, is that there are key attributes in processes that can help you prioritize transformation. 
  • Setting the right activity targets to manage your people’s expectations around finding the best opportunities
  • Visualizing work in progress, activities in production and actions required through Kanban boards
  • Mapping processes to help prioritize project implementation

Jason Kammer, Director of Intelligent Automation at Fifth Third Bank

Jason Kammer

Director of Intelligent Automation
Fifth Third Bank

BOLDEN 6

1:25 pm - 1:55 pm USE CASE: BUILDING A CASE FOR CHANGE AT TULANE UNIVERSITY
Jennifer is currently engaging with key business partners across the University to introduce RPA and discuss how they can leverage the technology at Tulane.  The biggest challenge at this stage is overcoming the resistance to change, and even greater, the distrust and misconceptions around automation.  This session will discuss:

  • Building the case for RPA through stakeholder engagement and education
  • Opening the doors for conversation by solving a big problem with a simple bot
  • Generating curiosity, excitement, and innovative thinking to help drive change and adoption
Jennifer Coursey, Assistant Director of HR Information Systems at Tulane University

Jennifer Coursey

Assistant Director of HR Information Systems
Tulane University

FOSTER 1

1:25 pm - 1:55 pm BUILDING A STRONG AND VERSATILE FOUNDATION IN A CLOUD OF UNCERTAINTY (Pun Intended)
As Institutions adapt and grow into the modern marketplace IT is faced with a myriad of cross discipline and cross industry problem sets.  How do we lead our IT departments to intelligent solutions?  How do we build effective and efficient systems with diverse capability sets and avoid stagnant excess?
Topics of Discussion:
  • Designing a technical environment that serves the business requirements
  • Uncovering stakeholder requirements. [The need behind the need
  • Designing IT systems to meet regulatory and ethical requirements
John Grigg, Network Operations Lead at MITSC-Res at AT&T

John Grigg

Network Operations Lead at MITSC-Res
AT&T

1:55 pm - 2:00 pm 5-MINUTE TRANSITION BREAK

PROCESS IMPROVEMENT

Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions.
You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject.

As part of your organization’s overall process improvement and digital transformation strategy, it’s imperative to continually evaluate your IA goals, strategies and performance measurements so to ensure maximum benefits from the opportunities at hand.

Attend this session to learn about:
  • Realistic IA project management timelines & KPIs to meet
  • Performance measurement trackers to ensure program success and sustainability
  • Software tools and workflow dashboards to ensure your IA program/s stay on track towards
Binu Surendranath, Global Process Owner - Finance Payout at Microsoft

Binu Surendranath

Global Process Owner - Finance Payout
Microsoft

Harish Ramaswamy, Manager of Enterprise Initiative Support – RPA at Lowes

Harish Ramaswamy

Manager of Enterprise Initiative Support – RPA
Lowes

Tim Dorren, Group Manager, NA Accounting & Finance Shared Services at Toyota Motor North America

Tim Dorren

Group Manager, NA Accounting & Finance Shared Services
Toyota Motor North America

FOSTER 1

2:00 pm - 2:35 pm USE CASE: STARTING AN IA PRACTICE FROM SCRATCH AT HOUGHTON MIFFLIN HARCOURT
HMH is a 180 year-old company focused on K-12 educational content. With a over a century of legacy systems to automate, HMH has come a long way in just 18 short months. Since May 2018, not only have they established a Center of Excellence with representation across 12 business units, they've also automated 25 business processes since January. This session will discuss:
  • The philosophy and results of automating widely across the business and ramping up quickly
  • Managing resistance to change by going on a business wide automation-tour
  • Two use cases with the best outcomes: a bot that combs through thousands of sales leads a day and another than has totally digitized service operations

Jason Conde, Director, Intelligent Automation at Houghton Mifflin Harcourt

Jason Conde

Director, Intelligent Automation
Houghton Mifflin Harcourt

Heather Roche, Solutions Delivery Manager at Houghton Mifflin Harcourt

Heather Roche

Solutions Delivery Manager
Houghton Mifflin Harcourt

2:30 pm - 2:35 pm 5-MINUTE TRANSITION BREAK

PROJECT MANAGEMENT

Choose one (1) of the below five (5) tracks, mixing up your selection between all the track sessions.
You can’t be in two rooms at once, so bring a colleague and “Divide & Conquer” all there is to learn about this subject.

BOLDEN 1

2:35 pm - 3:05 pm BUY, BUILD OR RENT?
Learn about the different models to fit your firms’ automation needs.  From home-grown automation COEs, to highly leveraged vendor models and hands-off Automation-as-a-Service offerings.  Find out what model is right for your firms size, scale and ambition!
  • Assess what delivery model is right for your company; Internal COE, Vendor-Led COE or Automation-as-a-Service offerings
  • Understand how the complexity and scale of your automation landscape can impact this decision
  • Identify how to maximize your firms return on investment in the short, medium and long-term time horizons
John Cottongim, Co-Founder & COO at Roots Automation

John Cottongim

Co-Founder & COO
Roots Automation

BOLDEN 6

2:35 pm - 3:05 pm JUMPSTART YOUR AI COMPETENCY WITH DATA ANALYTICS
Identify the common challenges in accelerating AI / ML practices in an organization and learn how to overcome the hurdles to bring the quick value to the business.

In this session, we will discuss:
  • How to deal with Data Challenges
  • How to identify use cases for Machine Learning
  • How to do more with less number of Data Scientists
Raj Polanki, Head of Analytics & Data Science at Wacker Chemical Corporation

Raj Polanki

Head of Analytics & Data Science
Wacker Chemical Corporation

FOSTER 1

2:35 pm - 3:05 pm THE FOURTH INDUSTRIAL REVOLUTION FOR SMALL AND MEDIUM ENTERPRISES

Recent advances in technology resulted in changing the landscape of business and industry. Industry 4.0 encompasses topics such as Cybersecurity, Industrial Internet, Additive Manufacturing, Big Data Analytics, Augmented Reality, Autonomous Robots, Integration of Software Tools, Simulations, and Cloud Computing, among others.  Small and Medium sized enterprises often don’t know where to start when it comes to Industry 4.0 and how to justify the business case for technology investment. This session discusses Industry 4.0 with a focus on applications to Small and Medium sized enterprises. 
Ali Ahmad, PhD, Director at Louisiana Community and Technical College System- Manufacturing Extension Partnership

Ali Ahmad, PhD

Director
Louisiana Community and Technical College System- Manufacturing Extension Partnership

3:05 pm - 3:35 pm CLIENT USE CASE: ROBOTIC PROCESS AUTOMATION: STARTING FROM ZERO

Sponsors:
Softomotive
Thinking about starting an RPA program at your company, but don't know where to begin? Come hear one bank's journey on starting their program from scratch. Understand their wins, challenges and lessons learned from: growth to governance, training technical and non-technical users, engaging 3rd party resources and planning for the long-term, so you can learn from them when building your own RPA program.


Dana Zeller, Head of Banking Operations at Bank Leumi USA

Dana Zeller

Head of Banking Operations
Bank Leumi USA

Adam Smykowski, Operational Efficiency Initiatives Lead at Bank Leumi USA

Adam Smykowski

Operational Efficiency Initiatives Lead
Bank Leumi USA

As many have learned along their IA journeys, a “one size fits all” approach to implementing IA into an organization, and/or its various lines of business isn’t usually the best strategy – which explains why the majority of IA programs are rolled out as “siloed” Pilot Programs, and/or direct releases.

In this session, topics of discussion will include:
  • The importance of sticking with a “siloed” approach when planning and rolling out your organization’s overall and Big Picture IA strategies
  • Understanding there is “no one size fits all” when it comes to IA usage
  • Determining the opportunities and benefits of utilizing a variety of IA technologies by way of close examination of program niched objectives, feasibility, and the ROI that may be realized when planned in a highly-targeted manner, and in turn, varied and target results

Pamela J. Wolfe

Chief, Enterprise Services Division NASA Shared Services Center
NASA

Katrina White, Senior Manager, Business Process Automation CoE at The Boeing Company

Katrina White

Senior Manager, Business Process Automation CoE
The Boeing Company

Tom Marasheski, Director, Quality Management & Process Excellence, Global Marketing Operations at Merck

Tom Marasheski

Director, Quality Management & Process Excellence, Global Marketing Operations
Merck

4:05 pm - 4:40 pm AFTERNOON NETWORKING BREAK & DEMO DRIVE CONTINUED

Continue the conversation with some of the leading solution providers by way of this fun and informative business speed-dating activity.

4:40 pm - 5:10 pm PANEL DISCUSSION: FROM TASK AUTOMATION TO INTELLIGENT AUTOMATION: CROSSING THE DATA CHASM

Enterprises around the world are relentlessly pursuing automation. Indeed, over the past years five years we’ve seen what started as “task automation” morph into “intelligent automation” enabled by Machine Learning and improved access to ‘workable’ data. And yet, data emerges as the choke point that determines how far and how effectively IA will progress across an enterprise.  Join this discussion of SSON’s just released Global IA Market Report (sponsored by AntWorksTM) to hear how the market is evolving – and why you need to make data your priority in 2020.
Barbara Hodge, Global Online & Digital Content Editor at SSON

Barbara Hodge

Global Online & Digital Content Editor
SSON

Emma Beaumont, Chief Marketing Officer at AntWorks

Emma Beaumont

Chief Marketing Officer
AntWorks

5:10 pm - 5:55 pm KEYNOTE ADDRESS: 21 AND OTHER NUMBERS THAT CHANGED MY LIFE:HARNESSING THE POWER OF ANALYTICS TO IMPROVE YOUR BUSINESS

Incorporated AI technologies into your organization’s varied operation will help your business unlock the value of your structured and unstructured data, delivering realtime insights that will provide your organization with a competitive edge for a multitude of business intelligence purposes. Attend this inspiring and thought-provoking session to learn how to optimize the power AI technologies can offer for your predictive analytics business objectives.

In this session, our Keynote speaker’s topics of discussion will include, yet will not be limited to:
  • How AI boosts Predictive Analytics, and in turn, provides powerful insight that can be utilized for a wide variety of business needs
  • The process of using data mining, statistics and modelling to make predictions about future outcomes – and how historical data defines a set of parameters, which computers can then use to determine what user behavior and /responses might be in the future
  • Stream analytics, NoSQL databases, distributed file stores, in-memory data fabrics, data virtualization, and more
Jeffrey Ma, Former Vice President, Data Science/ Analytics,  Predictive Analytics Expert & Kingpin of the famous at Twitter, ESPN & MIT Blackjack Team

Jeffrey Ma

Former Vice President, Data Science/ Analytics, Predictive Analytics Expert & Kingpin of the famous
Twitter, ESPN & MIT Blackjack Team

5:55 pm - 6:00 pm CLOSE OF MAIN CONFERENCE DAY ONE

6:00 pm - 7:00 pm JAZZ FEST SOCIAL MIXER AT EMPIRE B

We're in the birthplace of jazz, so what better reason do you need for an evening of live jazz music and mardi-gras fun?