Developing & Maintaining an Effective IA CoE Model
There are undeniably a ton of questions about IA Centers of Excellence (CoE) within the intelligent automation (IA) space – how to develop one, is it necessary, and how to go about developing and managing an effective CoE. With a variety of IA program objectives at hand, how do you determine which areas of focus your CoE should own? And how do you go about developing the initiatives necessary to do so?
Join us onsite at Intelligent Automation New Orleans to hear more about everything CoE-related! We will have discussions on choosing your CoE model, intelligent automation CoEs examined, strategies to ensure program success, and much more! Click here to view the event guide for a complete breakdown of CoE highlights.
First off, what is an Intelligent Automation Center of Excellence?
A center of excellence (CoE) can be defined as a team, a shared facility or a unit that provides leadership, best practices, research, support and/or training for a focus area.
An automation center of excellence (CoE) goes beyond viewing automation as a tool that is used to streamline individual tasks and looks only at the big picture. The center of excellence handles enterprise automation as an ongoing project that requires planning, testing, and regular evaluations. To be successful, every Center of Excellence should have a set of brief and defined guiding principles that offer direction and focus.
It is suggested that the five areas below be viewed as starting points for establishing and successfully evolving your CoE:
- Leveraging assets
- Measuring performance
- Guidance and governance
- Balance and subject matter experts
The IA Center of Excellence Framework
The automation center of excellence framework can be split into two unified pillars: people and processes, and systems and infrastructure. In both sections of the framework, it’s important to lay a concrete basis for your ongoing enterprise automation project. Having your people, processes, and technology in order from the very beginning ensures that you will make the most out of your automation investment. It will also ensure that you are ready to effectively implement any automated processes in the future.
Automation CoEs are increasingly receiving recognition for being highly beneficial to the bottom line. A CoE will accelerate progress on projects that will increase revenue, serve customers more efficiently, and save on costs.
CoE Sessions at Intelligent Automation New Orleans:
IDG #3 CHOOSING YOUR COE MODEL
- Various CoE model types and the pros & cons of each
- Where should your CoE sit in the organization
- Which areas of responsibility should rest under your CoE
- Do you really need a CoE at your stage of IA maturity
Mark Davison, Global Partner, Robotic Process Automation & Cognitive, Information Services Group (ISG)
Hosted by: Information Services Group (ISG)
Within the IA space, there’s undoubtedly a lot of talk about IA CoEs, how to develop one, is it necessary, and how to go about developing and managing an effective CoE. With so many IA program objectives at hand, how do you determine which areas of focus your CoE should own and in turn, go about developing the initiatives necessary to do so.
In this session, topics of discussion will include:
- CoE roles, responsibilities and reporting lines defined
- Support units within a CoE on an IT, organizational, and collaboration basis
Matt Koester, RPA & Automation Lead, Houston Methodist Hospital
Steve Carpenter, Executive Director, Global Business Services Digital, Merck