December 03 - 06, 2019
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How Are Various Industries Implementing Intelligent Automation?


From finance, to healthcare, to food services, organizations are deploying intelligent automation for tasks such as customer service, facial recognition and even fraud detection. There is no shortcut when it comes to figuring out the best way to implement intelligent automation and you will most likely have to take path of experimentation. It’s necessary to find the hidden business opportunities, evaluate where you can use intelligent automation and get ahead of the business risks. The problem with any emerging technology is that there is the possibility that it will fail. Implementing in smaller increments will give you an opportunity to course-correct later on.

Regardless of what industry you are in, the potential for intelligent automation is massive. Intelligent automation brings about many benefits for organizations and their employees by way of discovering new ways to reduce costs, create efficiencies and better optimize work environments.

Solutions by Industry:

Intelligent Automation in Healthcare
Machine learning (ML) is bringing about great benefits to the healthcare industry through the in-depth analysis of enormous amounts of medical data. Specifically, artificial intelligence (AI) is helping clinicians to become faster and more accurate in diagnosis and patient treatment. It has also created messaging that resonates with patients. What patients say in a clinical setting is often different from what they might say behind closed doors. For example, AlternativePharma is aware of this and has used sourcing, collating and then analyzed this data suitably on a large scale, which would have been impossible without the help of intelligent technology. More and more organizations have started to rely on artificial intelligence (AI) for the reasons listed above and this frames patients online discussions around particular diseases and pharmaceutical products. For patients, and AI-driven healthcare system could alleviate some of the burdens, like the high-demand the system has been struggling to keep up with. Artificial intelligence (AI) can aid doctors to make more informed decisions for patients and provide earlier diagnoses – which could potentially help a patient to live longer.

Intelligent Automation in Retail                                                                                                                                                                                                                                                   AI-based applications can handle routine tasks and customize marketing and sales information for customers. It can also help with price-optimization for various markets, as well as profit margins. Implementing machine learning can make inventory a breeze – it will automate refilling requests and optimize supply chains. It will also help manufacturing and transportation sectors by means of improving maintenance schedules. For example, the airline industry tries to predict the wear and tear on their fleets’ mechanical parts to prevent downtime. AI-based predictive analysis can improve the process dramatically and can also help the airline industry to create higher optimized maintenance schedules to avoid unwanted delays.

Intelligent Automation in Finance                                                                                                                                                                                                                                                   Artificial Intelligence is being used to look at financial models to achieve greater levels of trend analysis, predict future pricing patterns, identify new markets and assess supply chain risks. But automating the back office is just the start of what’s possible within finance. Financial institutions often have many legacy systems and disparate data sources on their customers but find it hard to pull these together to get an understanding of their customer. Intelligent automation can optimize the use of data to deliver great customer experiences. 

Intelligent Automation in Government                                                                                                                                                                                                                                        All levels of government face challenges that intelligent automation can help address by bringing knowledge and practical experience to unrivaled scale. Synthesizing and distilling inputs quickly can help inform the government to make better decisions on important issues, whether that relates to the economy, social issues, or environment issues in real time. Applying AI to government data can allow the possibility to produce more livable cities, reduce poverty levels, prevent crime and terrorist attacks and better understand climate change.
The military can also benefit from big data use to gain insights into conflicts before they happen. By using satellite photo interpretation capabilities, AI programs could identify potential targets and threats in real time.

Other Benefits of Adopting Intelligent Automation:

  • There is little upfront investment required, equals greater ROI
  • It lowers expenditure associated with maintaining full-time employees
  • It frees up skilled employees to focus on the efforts of higher value work
  • It increases speed and enhances scalability without the need to bring in additional staff
  • It creates the ability to produce work 24/7
  • It improves accuracy levels which is particularly helpful for compliance purposes
  • It allows for automated documentation, which is ideal for auditory purposes
  • It is easy to deploy and manage, regardless of IT experience/ability

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