Director - Head of Intelligent Automation, Global Business Services – Enterprise Automation Services
Main Conference Day One: Tuesday, 3 December 2019
Tuesday, December 3rd, 2019
In today’s highly competitive markets, when an organization is able to provide exceptional CX to its B2B and B2C customers, doing so enables them to stand out from the rest and gain a competitive edge. Utilizing AI for a variety of CX functions and objectives is not an easy task, yet is instead a complex structural overhaul that requires careful thought, planning, and assessment/reassessment.
In this session, topics of discussion will include, yet will not be limited to:
- How AI can be utilized to improve customer experience
- Internal and external chat bots & virtual assistants and their capabilities
- AI to obtain