December 02 - 05, 2019
New Orleans, LA
Anoop Prasanna, Director - Head of Intelligent Automation, Global Business Services – Enterprise Automation Services at Walmart

Anoop Prasanna


Director - Head of Intelligent Automation, Global Business Services – Enterprise Automation Services
Walmart

Check out the incredible speaker line-up to see who will be joining Anoop.

Download The Latest Agenda

Main Conference Day One: Tuesday, 3 December 2019

Tuesday, December 3rd, 2019


1:25 PM REDESIGNING THE CUSTOMER JOURNEY WITH INTELLIGENT AUTOMATION OR AI?

In today’s highly competitive markets, when an organization is able to provide exceptional CX to its B2B and B2C customers, doing so enables them to stand out from the rest and gain a competitive edge. Utilizing AI for a variety of CX functions and objectives is not an easy task, yet is instead a complex structural overhaul that requires careful thought, planning, and assessment/reassessment.

In this session, topics of discussion will include, yet will not be limited to:
  • How AI can be utilized to improve customer experience
  • Internal and external chat bots & virtual assistants and their capabilities
  • AI to obtain